Aljed Baraquiel

Aljed Baraquiel Naga City, Southern Luzon. Camarines Sur-Summary A former Music Student from Unibersidad de Sta. Isabel. Got my job at the age of 21. Worked at Sutherland Global Services PH ( Camarines Sur Divison ) under an account for US Tax Preparation Software. Start off as a Customer Service Representative and with the span of 2 years got 3 promotions . From Customer Service Representative( Chat and Phone Support ) ( Tier 1 ) to Representative Support ( Tier 2 Support ). At the start of the 2nd year in service as a Representative Support ( Tier 2 Support ) I got an email saying that with my great service to the company they will give me  this promotion which in I will be able to choose which path of promotion do I want to be in. Got 2 choices to be a Quality Assistant or to be a Lead Support ( Tier 2 LEAD/Head ). Chose to stay on my path as Lead Support to expand my knowledge and hone my skills even more specifically on handling not just sketchy customers concerns but as well as developing my team and all the representative under our division.  Education Unibersidad De Sta. Isabel Bachelor of Science in Music Naga, Bicol Enrolled June 2011 I'm an undergraduate student of BS Music. As one of my hobbies are playing and writing songs, I chose the path wherein I can expand my knowledge and also use my skills to build up myself. Hobbies & Interests Playing keyboard/piano Writing songs Reading business books and other stuff rated to business and customer services Having a cup of coffee while looking at the sunset. Professional Skills Technical Support: ● ● ● ● ● Customer Service: ● ● ● ● ● Chat Support: ● ● ● ● ● Phone Customer Service: ● ● ● ● ○ Copywriting: ● ● ● ○ ○ Email Customer Service Support: ● ● ● ● ○ Data Entry: ● ● ● ● ● Languages English: ● ● ● ● ○ Filipino: ● ● ● ● ●