Aljed Baraquiel

Good day. Aside for the services that I could offer to my clients. I also make sure I do it in the most efficient and most productive way possible. As a former customer support for a tax preparation program support in US. I've catered and encounter alot of different types of customers and handling them the best way possible and giving them the best result that we got at the time is my forte.

We all do know ( specially US citizens ) how painstaking and time consuming preparing a tax return is. Yet at my former job, I can proudly say I did make almost all of the customer I'm handling and even others that are not, be accommodated and solve their concerns with the best way possible.

As a proof of my hard work and dedication on customer service support, I got promoted not once but twice in just a 3-6 months time in my work. From Customer Support to Lead Tier 2 Support. The president of our company ( Sutherland Philippines CamSur ) acknowledged it by giving me a personal email and also moving my position form Customer Service Rep. to Lead Tier 2 Support.

Our company client ( tax prep software / TurboTax ) also send their warmest regarding by visiting our site by one of their their company representative to Philippines to personally thank me.

As my former company noticed how deeply I love solving a bit more complicated customer concerns than the other, and yet delivering it as well in a timely yet having or giving our clients the best possible solution to our clients.

" Extra-mile " isn't extra for me as I could say. It is just a normal thing for me to do.

Having satisfaction in helping our customer have the best solution to each and every concern that they have and also make them the most loyal customer as well.