Aliyu Treasure

ALIYU TREASURE CUSTOMER SERVICE REPRESENTATIVE PROFILE CONTACT Customer Service Representative with 2+ years of experience in live chat, phone, and email support. Skilled in problem-solving, communication, and building strong customer relationships. Eager to contribute my skills to a remote role and continue delivering excellent service. - aliyuhamidattreasure @gmail.com linkedin.com/in/aliyutreasure-2b50a5285 SKILLS Customer Service Excellence Active Listening Conflict Resolution Problem Solving CRM Software Proficiency (e.g., Freshdesk, Trello, Google WORKSPACE , Zendesk) Empathy and Patience Verbal and Written Communication Multitasking Time Management WORK EXPERIENCE A-Class Restaurant 2020 –2022 Customer Service Representative • Greeted customers warmly and ensured a welcoming dining experience. • Took and processed customer orders accurately via phone, live chat, and in-person. • Handled reservations and managed seating arrangements efficiently. • Resolved customer complaints with empathy and professionalism, ensuring satisfaction and retention. • Followed up on special requests like birthdays or events, ensuring personalized service. • Collaborated with kitchen and service teams to ensure smooth operations during peak hours. • Maintained customer records and feedback for service improvement. • Consistently received positive reviews from customers and supervisors for excellent communication and problem-solving skills. LANGUAGES English – Fluent REFERENCES AVA I L A B L E U P O N REQUEST. EDUCATION National Diploma (ND), Mass Communication School of Information and Communication Technology , Federal Polytechnic Nasarawa, Nigeria. 2022 – 2024