Aliyu Treasure

I am a dedicated and adaptable Remote Customer Support Specialist with over two years of hands-on experience in delivering exceptional customer service. Having worked in a fast-paced, customer-focused environment, I am well-versed in managing customer inquiries, resolving complex issues, and ensuring a seamless, positive experience for clients.

At A-Class Restaurant, where I honed my skills, I was responsible for handling customer orders, reservations, complaints, and general inquiries via live chat, phone support, and email. This role allowed me to sharpen my communication and problem-solving skills, ensuring that I could de-escalate situations effectively, maintain customer satisfaction, and contribute to the overall success of the business.

I possess strong experience with CRM tools, especially Freshdesk, which I use to manage tickets, track customer interactions, and analyze customer feedback. With proficiency in these tools, I am able to streamline processes, maintain clear records, and ensure that all customer requests are addressed in a timely and efficient manner. I am also skilled in Google Workspace and project management tools like Trello, which help me stay organized and work efficiently as part of a remote team.

I take great pride in my ability to remain patient, empathetic, and professional, regardless of the situation. I believe in the power of effective communication, and I know how to use it to build strong customer relationships and foster trust. My strong problem-solving skills allow me to think quickly on my feet, addressing issues before they escalate and turning negative experiences into positive outcomes.

In addition to my technical skills, I am a firm believer in continuous learning. I recently completed an online course on Alison, where I gained further knowledge in customer service practices and soft skills, all of which I apply in my day-to-day work. I also enjoy staying updated on remote work tools and productivity strategies, ensuring that I am always working at my highest potential, regardless of my location.

Whether it’s assisting customers, collaborating with remote teams, or using CRM software to track and manage support tickets, I am committed to providing the best support possible and making a lasting impact on every customer interaction.