Alistyr Theodore

ALISTYR THEODORE WORK EXPERIENCE Modern Business Marketing (Part Time) Client Success Manager CONTACT --Mandalay Estate Grande Reviere Gros Islet SKILLS Physical Fitness Able To Work With A Team Problem Solving Computer Hardware and Software, Maintenance, Diagnosis and Repair Microsoft Office 365 Basic Network Troubleshooting Opera PMS Customer Service Willingness to Learn Dormakaba Ambiance Guide new clients through onboarding, ensuring smooth setup and training. Develop success plans tailored to client goals. Conduct product demos and training sessions to maximize usage. Identify and address early adoption challenges. Serve as the primary point of contact for assigned clients. Build trusted advisor relationships with key stakeholders. Conduct regular check-ins, business reviews Work with Sales to ensure smooth handoffs from pre- to postsale. Partner with Support & Product Teams to escalate and resolve issues. Align with Marketing on client engagement campaigns. Bay Gardens Resorts 2022 - Present IT Technician Provide helpdesk support (in-person, phone, or remote) for employees or clients. Diagnose and resolve hardware/software issues (e.g., Windows/macOS errors, printer problems, network connectivity). Assist with password resets, account setups, and access permissions. Guide users through basic IT procedures. Install, configure, and upgrade operating systems, drivers, and applications. Set up and repair desktops, laptops, printers, and peripherals. Perform routine maintenance (e.g., disk cleanup, updates, antivirus scans). Assist in inventory management (tracking IT assets and spare parts). Assist in setting up and maintaining LAN/Wi-Fi networks. Troubleshoot connectivity issues (e.g., IP conflicts). Help monitor system performance and report anomalies. Support basic Active Directory tasks (user accounts) Assist in data backups and recovery procedures. Educate users on security policies (e.g., phishing awareness). Log support tickets in a helpdesk system Report recurring issues to senior IT staff. Work under the guidance of senior IT staff. Stay updated on new technologies and certifications. Assist in IT projects (e.g., office moves, system upgrades). Rain Forest Adventures 2022 Zipline Tour Guide Conduct thorough safety briefings before the tour, explaining harness use, braking techniques, and emergency procedures. Perform gear inspections (harnesses, helmets, carabiners, trolleys, and cables) before and after each tour. Ensure all participants are properly fitted with safety equipment. Monitor guests for risky behavior and enforce safety rules. Perform rescue operations if a guest gets stuck mid-line. Lead groups through the course, demonstrating proper ziplining techniques. Provide clear instructions on body positioning (e.g., how to brake, stay stable). Offer encouragement to nervous participants. Manage group pacing to avoid bottlenecks. Greet guests warmly and create a fun, welcoming atmosphere. Share interesting facts about the local ecosystem, wildlife, or zipline history. Answer questions and address concerns with patience and professionalism. Report any wear and tear of equipment Carry out daily inspections of equipment and ziplines throughout the course. Go Answer- Virtual Customer Service Representative Update clients on case status, filings, and settlements. Schedule consultations with attorneys or paralegals. Assist with document collection (medical records, proof of exposure). Manage emotional or distressed callers with patience and professionalism. Escalate urgent legal or medical emergencies to the appropriate team. Conduct follow-up calls to check on clients’ well-being and case progress. Request missing documents or signatures needed for litigation. Notify clients about settlement updates, deadlines, or required actions Strictly adhere to legal ethics (avoid giving legal advice). Log all interactions in case management software. Ensure HIPAA compliance when handling medical records. Bay Gardens Resorts Intern Summer 2017 and 2018 Assist with basic computer setup (installing software, connecting peripherals). Help staff with password resets, printer issues, and Wi-Fi problems. Learn to diagnose and fix common hardware/software errors (e.g., frozen screens, update failures). Help organize and maintain IT equipment (laptops, tablets, cables). Assist in tracking inventory (checking out devices, labeling equipment). Clean and inspect devices for damage. Install approved apps, updates, or extensions under supervision. Guide users through basic tech tasks (email setup, Microsoft Office/Google Workspace help). Assist in setting up projectors, audio systems, or video calls Bay Gardens Resorts Intern Summer 2017 and 2018 Assist with cable management, workstation setups, or tech upgrades. Follow internet safety and privacy rules (e.g., no unauthorized access). Log completed tasks in a simple helpdesk system or spreadsheet. Report issues to a supervisor (e.g., broken devices, suspicious emails).