Alisavette Peterkin

ALISAVETTE PETERKIN SENIOR OPERATIONS MANAGER PROFESSIONAL SUMMARY CONTACT--m Montego Bay, St. James, Jamaica. linkedin.com/in/alisavettepeterkin-a CORE COMPETENCE Operations Management, Team Leadership & Coaching Strategic Planning, Process Improvement (Lean/Six Sigma), Performance Optimization AI & Automation Tools Integration Time Management Cross-Functional Collaboration AI TOOLS & TECHNOLOGIES ChatGPT & Prompt Engineering CRM Systems with AI Integration (e.g., Salesforce AI), AI-driven Customer Experience Tools, Data Analytics Dashboards Microsoft Power BI Chatbots & Automation Workflows (e.g., Zendesk AI, Freshdesk AI) Process Automation (RPA tools) Dynamic and results-driven Senior Operations Manager with 8+ years of experience leading high-performance teams, driving operational excellence, and implementing strategic initiatives to meet business goals. Expert in process improvement, team leadership, and crossfunctional collaboration. Skilled in leveraging AI tools and Lean methodologies to optimize workflows and enhance decision-making. PROFESSIONAL EXPERIENCE IntouchCX SEP 2021 – APR 2025 Senior Operations Manager Spearheaded long-range business planning and executed strategic initiatives across management levels. Coached cross-functional teams, enhancing job satisfaction and productivity. Delivered detailed operational performance reports for executive decision-making. Introduced Lean strategies and AI tools to identify process inefficiencies and implement improvements. Ensured regulatory compliance and safety, mitigating risks and improving service delivery. Boosted customer satisfaction with proactive support and automated service resolutions. IntouchCX Operations Manager OCT 2020 – SEP 2021 Forecasted demand to allocate resources effectively and streamline operations. Promoted professional growth through training and mentorship programs. Collaborated with stakeholders to align new initiatives with SOPs Developed dashboards to visualize KPIs and trends using AI tools. Facilitated effective communication across departments to reduce operational delays. Continuum Global Solutions AUG 2018 – OCT 2020 Operations Manager, Customer Experience Improved workflows and service delivery through process redesign Addressed team concerns and drove a culture of recognition and innovation. Implemented metrics-based performance evaluations to improve outcomes. ALISAVETTE PETERKIN SENIOR OPERATIONS MANAGER EDUCATION Executive Masters of Business and Corporate Communication REFERENCE European School of Business Assiciate Degree in Arts These are available upon request 2024 - 2026 2007-* 2009 Montego Bay Community College Certificate in Business Studies Mount Alvernia High SChool 2002* 2007