Alina Kurmangaliev

ALINA KURMANGALIEV E-Commerce Operations & AI Automation Consultant PROFESSIONAL SUMMARY Operations and AI automation specialist with 12+ years in luxury retail and e-commerce (Louis Vuitton, Ralph Lauren, Dolce & Gabbana). Deep expertise in customer service platform implementation, AI chatbot optimization, and end-to-end platform migrations. Recently achieved 87% improvement in AI agent accuracy and built Gorgias infrastructure from scratch for 2 e-commerce brands. Certified in Google Data Analytics, Salesforce, Generative AI, and Claude Code Software Engineering. Fluent in English, German, and Russian. CORE SKILLS • Platforms: Gorgias, Zendesk, Shopify Plus, Salesforce, SAP • AI & Automation: Chatbot implementation & optimization, AI agent training, prompt engineering, workflow automation • Operations: Platform migration, SOP development, team training, data analysis, inventory management • Languages: English (bilingual), German (native), Russian (professional) PROFESSIONAL EXPERIENCE Logistics Operations Specialist Inspiration Commerce Group | Remote / Bali | Sep 2025 – Present • Built Gorgias infrastructure from scratch for 2 e-commerce brands — macros, auto-tagging rules, automation workflows, ticket field structures, chatbot flows, and 50+ help center articles • Configured and optimized AI customer service agent — systematic testing across 40+ scenarios achieving 87% accuracy improvement and 35% reduction in ticket escalations • Coordinated cross-brand operational workflows and supported platform migration planning • Conducted UPS customs rules analysis and review management Operations & Customer Success Manager Ameli Zurich | Remote / Bali | May 2022 – April 2025 • Built complete Gorgias setup from scratch for a fast-growing Swiss e-commerce startup — macros, automations, workflows, help center, and team training • Managed full e-commerce operations including order fulfillment, returns, and customer success on Shopify • Developed SOPs covering all customer-facing and operational processes using Notion as central knowledge base • Coordinated with shipping carriers (DHL, UPS, FedEx) and managed inventory via ERP systems • Contributed to 700% revenue growth over 2.5 years by building scalable operations infrastructure from the ground up Operations Manager Louis Vuitton | Munich, Germany | July 2019 – April 2022 • Managed operations for flagship Munich store with €60M+ annual revenue and 60+ person team • Led cross-functional teams across sales, logistics, client services, and back-of-house operations • Oversaw stock management (SAP), shipment coordination, and staff scheduling • Drove KPI-based performance reporting to Store Director and HQ; managed SAP invoicing workflows and monthly financial closings • Managed proactive clienteling program via post, email and ICON system for After Sales customer retention Assistant Operations Manager Werkstatt Food & Bar GmbH | Germany | December 2017 – April 2019 • Managed daily operations of a busy restaurant and led a team of 15+ employees • Implemented inventory management system that optimized stock levels and reduced waste • Handled recruitment, onboarding, staff development, and team-building Operations Manager Ralph Lauren Germany GmbH & Dolce & Gabbana Germany GmbH | Ingolstadt / Munich | April 2014 – November 2017 • Led operations across two luxury brands simultaneously, managing teams of 20–40 employees • Spearheaded strategic merchandise planning and end-to-end stock operations with best-in-class inventory management systems • Data-driven approach to budgeting, KPI tracking, and supplier negotiations drove cost controls and operational efficiencies • Played a pivotal role in new store openings — from staffing to warehouse planning and process integration CERTIFICATIONS • Claude Code: Software Engineering with Generative AI Agents — Vanderbilt University / Coursera • Generative AI Leader — Google Cloud / Coursera • Salesforce Sales Operations — Salesforce / Coursera • Google Data Analytics Professional Certificate — Google / Coursera EDUCATION Bachelor Professional in Trade and Commerce IHK Academy Munich and Upper Bavaria | Munich, Germany | 2008 – 2010