Alina Kurmangaliev

> I'm an E-commerce Operations & AI Automation Consultant with 12+ years of experience across luxury retail and remote e-commerce. I've worked with brands including Louis Vuitton, Ralph Lauren, and Dolce & Gabbana, and most recently built Gorgias infrastructure from scratch for two e-commerce brands — achieving 87% improvement in AI agent accuracy and 35% reduction in ticket escalations.

> I specialize in Gorgias AI implementation, Zendesk setup and optimization, Shopify Plus operations, workflow automation, SOP development, and platform migrations. I've managed full e-commerce operations including order fulfillment, returns, 3PL coordination, and cross-brand customer service teams.

> I deliver clean, documented systems that your team can manage independently after handover. I work fully remotely from Bali, Indonesia (UTC+8) and am available for both project-based and ongoing engagements.