Alina Chu

Alina Chu Phoenix, AZ | - |-Multilingual: English | Mandarin Chinese | Burmese Professional Summary Multilingual professional with 10+ years of experience in customer service, sales, and account management. Proven track record in managing high-value accounts, driving sales growth, streamlining operations, and bridging cultural and communication gaps to enhance customer satisfaction and business results. Core Competencies Customer & Account Management | Sales & Revenue Growth | Strategic Sourcing & Procurement | Contract Negotiation | Cross-Cultural Communication Professional Experience Connectiv Consultant – Business Development Consultant Phoenix, AZ | Apr 2025 – Present - Bridge gaps between companies by identifying synergies and creating win-win solutions - Strategically develop and expand client relationships through targeted outreach and networking - Facilitate partnerships and market entry opportunities across regions - Align people, products, and processes to deliver clear, growth-focused solutions Modern Industries – Customer Account Manager Phoenix, AZ | Oct 2024 – Dec 2024 (Contract) - Serve as primary point of contact for clients, ensuring clear communication with internal teams - Manage deliverables, resolve client issues, and support compliance requirements - Identify client expansion opportunities and assist in proposal development - Support finance teams with account receivables and collections TurbineAero – Buyer/Trader & Account Manager Chandler, AZ | Apr 2022 – Oct 2024 - Managed $6.5M in annual procurement with focus on vendor performance and timelines - Oversaw sourcing, alternate material evaluation, and supplier compliance - Managed 20+ global accounts and served as liaison between internal teams and clients - Quoted pricing, ensured delivery compliance, and resolved quality and invoicing issues - Generated sales reports and supported continuous improvement initiatives Pella Windows – Brand Ambassador / Showroom Specialist Gilbert, AZ | Aug 2021 – Apr 2022 - Managed showroom experience and supported sales representatives - Negotiated vendor contracts and represented the brand at trade shows - Assisted HR with onboarding and training initiatives Coldwell Banker & Da Fa Realty – Realtor Chandler & Tempe, AZ | May 2016 – Dec 2020 - Facilitated real estate transactions, client showings, and open houses - Provided administrative support to agents to ensure smooth closings Earlier Roles Honeywell – Customer Support Representative Triumph Aerospace – Customer Service Representative Jet Linx Aviation – Client Coordinator I-Box – Executive Assistant Entrepreneur – Independent business ventures Education & Certifications - School of Culinary Arts, Santa Barbara City College - Real Estate License, Arizona School of Real Estate - Laser Technician Certificate, National Laser Institute Technical Skills MS Office | SAP | Epicor | Quantum | Salesforce | FOS | MRP Systems