Alikhan Dibirov

ALIKHAN DIBIROV - //-// linkedin.com/in/alikhandrv // Antalya, Turkey Offering services remotely Skills and competencies • • • Customer relationship management Strong organizational and time management Teamwork, negotiation, conflict management • • • Multiple tasks/projects management Proficiency in MS Office, Google Suite English & Turkish (Fluent), Russian (Native) Experience Project Manager (remote) 04/2022 – 03/2025 / Access Experts 247 – Miami, FL • Directed & managed projects involving construction of non-residential structures (fences, gates, and pillars) • Supervised proposal preparation and followed up on sales opportunities, increasing client acquisition • Oversaw permitting process for projects requiring approval, collaborated with city/county representatives • Conducted client base quarterly reviews to identify & offer new services and products to existing customers • Secured new business by closing sales with clients for repair services & small-scale installation projects • Implemented a comprehensive pricing system to enhance inventory management and service offerings • Fostered strong client relationships to enhance customer satisfaction & retention, resolved disputes Customer Service Representative (remote) 03/2021 – 03/2022 / TrueCare / San Mateo, CA • Managed communications across email, chat, phone, & social media, addressing sales & support inquiries • Coordinated dispatch of medical professionals to client facilities, ensuring timely & efficient service delivery • Handled B2B escalations across 20+ states, ensuring prompt resolution and effective issue management • Efficiently participated in User Acceptance Testing to support new processes and tools implementation • Screened calls, created tickets & routed customers to appropriate teams, ensuring seamless issue resolution • Gained full knowledge of company products & services, delivered accurate and informed customer support • Contributed to development of customer service policies and procedures to enhance operational efficiency • Developed strong relationships with internal & external clients by delivering prompt and effective support Customer Service Representative (remote) 03/2020 – 02/2021 / Access Experts 247 – Miami, FL • Provided professional support and assistance to prospective & existing customers across Florida & California • Managed customer inquiries across multiple communication channels, including email, chat, and phone • Handled wide range of requests related to sales, support, & dispatch, effectively supported technicians • Processed payments, managed customer accounts, ensuring accuracy & efficient financial administration • Conducted regular reviews & implemented adjustments to pricing policies ensuring market competitiveness • Resolved disputes, minimized escalations, worked with technical team to deliver high level customer service Sales Representative 01/2018 – 12/2018 / Sonmez Real Estate & Construction / Antalya, Turkey • Collaborated in launch & development of new website, assisting IT in enhancing search engine optimization • Advised potential clients on mortgage programs and alternative financing options, successfully closing sales • Supported investment portfolio development by preparing and delivering concise business plans to clients Customer Success Dispatch Management Project Management Project Evaluation Construction Permits • • • • Provided high-level support as remote personal assistant, effectively managing needs of upscale customers Developed relationships with clients, ran marketing campaigns, generated leads to attract new clientele Managed client searches, facilitated property demonstrations, integrated sales processes in company’s CRM Engaged in international real estate fairs, delivering presentations & offering tailored consultations to clients Head of Green card Claims and Operations 11/2012 – 09/2017 / SOGLASIE Insurance Co. Ltd. / Moscow, Russia • • • • • Oversaw international and domestic claims management operations within motor TP liability business line Started new project: European Insurers’ representative, developed it into profitable business (€100k p.a.) Managed complex, high exposure international claims (Property & Casualty and L&H) in loss range of €500k Supported new product (roadside assistance) development & launch to boost Company`s market share Led a team of 5 claims & operations professionals; provided constant and proper training and development Education Economics, Graduate Diploma (University of London, LSE) BA, English Studies (State Teacher`s University, Russia) - Certifications & Development Blockchain for Business - Hyperledger Technologies (Linux Foundation) SAP BusinessObjects Business Intelligence (SAP) Introduction to Project Management (Frankfurt School of Finance & Management) Certificate in Insurance (Cert CII, Claims; Chartered Insurance Institute) Principles of Economics, Statement of Accomplishment (Stanford University) Customer Success Dispatch Management Project Management Project Evaluation Construction Permits -