Aliene Cheillo Mendoza

Aliene Cheillo M. Mendoza Lipa City, Batangas,- Objectives To obtain a responsible and challenging job that will utilize and enhance the skills that I gained with my previous positions. Educational Background Bachelor in Secondary Education Major in Mathematics | 2012 | Kolehiyo ng Lungsod ng Lipa Lipa City National High School | 2010 | Old City Hall Compound, Lipa City De La Salle Lipa | 2005 | Jose P. Laurel Highway, Lipa City Skills & Abilities Management – time and people management Sales – was trained on how to make and look for a sale Leadership – was given the chance to lead during meetings and was a part of the class officers way back high school and elementary days Communication – verbal and written Expertise in Microsoft Excel, Word, PowerPoint, Adobe Acrobat and Photoshop Employment Background Virtual Professional | Myoutdesk, LLC | September 2017 Created marketing portfolios for their signage and flyers for open houses, weekly blogs, address labels and birthday celebrant and created a website via Wix.com Managed database by ensuring that their spheres are constantly updated. Generated leads by creating a call list and searched for the numbers of the property owners that was given. Admin support by transcribing information from an image to a Word Document or PDF. Organized files and Google drives Sales Associate | SiriusXM - The Results Companies Lipa | May 2016 – September 2017 My main responsibility is to sell a car radio and subscription for their radio. Agent with the highest GCR (Sales Rate) for the month of November (2015), January (2016) and August (2016). Agent with the highest Quality Score for the month of March (2016). Quality Assurance Specialist | Telstra - Teletech Lipa | March 2015 – April 2016 My main responsibility was to monitor the quality of agent’s call through recordings or through an SBS (side-by side) listening. I was also assigned to do the Quality Reports. Top Quality Assurance Specialist for the month of December (2015) – February (2016). Attended Excel 101 and PowerPoint making training – August 25, 2015. Attended training for Customer Experience – August 26 until August 28, 2015. Customer Service Representative | Telstra - Teletech Lipa | December 2013 – March 2015 My main responsibility was to collect customer’s outstanding bill and set up a payment arrangement to help customer pay off their bill. Top agent for the month of January (2014). Agent with the lowest AHT (average handling time) for the month of June (2014). Agent with the highest Quality Score for the month of November (2014). Service crew | Red Ribbon Lipa Uptown | December 2012 – May 2013 My main responsibility was to take order as a Counter and to book a cake reservations. Service crew | Jollibee – Lipa Uptown | April 2012 – September 2012 My main responsibility was to take order as a Counter. Service crew | McDonalds – SM Lipa | June 2011 – January 2012 My main responsibility was to take order as a Counter though I was also assigned as a Grill. Pioneer of Dessert Center in McDonalds SM Lipa. Mystery shopper’s best counter for the month of December (2011). Tutor (Part-time) | Private | June 2008 – March 2010 I go to my tutee’s house and help them with their assignments and review the topics that was discussed in school. I am also creating a reviewer for their exams. Medical Secretary | Dr. Lara - Mary Mediatrix Medical Center | December 2008 – June 2009 My main responsibility was to take patient’s name, vitals and to create their profile and sort patient’s record. I am also responsible for arranging the doctor’s schedule if they have meetings and let them know if they have emergency cases in ER. Should you need a Character reference, please let me know so that I can provide you their names and contact number.