Alicia Khazandra Somido

ALICIA KHAZANDRA BRIGUEL SOMIDO PROFESSIONAL EXPERIENCES FREELANCE VIRTUAL ASSISTANT July 2019- Present  Content writing  Data Entry  Copywriting  Graphic Design  eBay drop shipping  Listing products  Generating leads from LinkedIn  Email Marketing PHONE- EMAIL-FACEBOOK facebook.com/aliciasomido24 LINKEDIN linkedin.com/in/alicia-somido INSTAGRAM instagram.com/alicia.khazandra OBJECTIVE: A passionate Delivery Analyst/Trainer with 5 years of experience with customer service in BPO Industry. Capable of handling different tasks at a time with minimum supervision. Seeking a more challenging role with a reputed company where my adept knowledge and skills will be enhanced. PROFESSIONAL SKILLS Adobe Photoshop Adobe Illustrator AfterEffects MS Office Training Customer Service Data Entry Sales Drawing Appointment Scheduling Canva Content Writing Drop shipping Social Media Marketing Email Marketing DELIVERY ANALYST/ BACK-UP MASTER FACILITATOR The Results Companies, Lipa City PH Assurance Wireless | February 2019- July 2019  Creating and sending reports to foreign clients of the entire account  Answering and conducting client calls  Conducting training sessions to account trainers  Certifying new hire trainers  Attending training summits in behalf of the company CERTIFIED TRAINER The Results Companies, Lipa City PH SiriusXM/ SPRINT | September 2017-February 2019  Creating training materials  Facilitating training sessions to new hires, transfers, and operations  Conducting ESL Training for new hires  Tasked to create Attrition Report of the entire site SALES COACH The Results Companies, Lipa City PH SPRINT | March 2017- September 2017  Assisting new hires during their nesting period  Point of contact for product related queries  Facilitating daily huddles to enhance new hires' skills  Doing call observations and facilitated coaching sessions SALES ASSOCIATE I Convergys, Makati City PH SPRINT | November 2014- February 2017  Activating new accounts  Processing sales order for inbound and outbound calls  Turning non-sales calls into a sales call  Upsell Gross Add Orders for customers upgrading their devices EDUCATION Ateneo de Naga University, Naga City PH BS- Digital Illustration and Animation President’s Lister- 2013 Dean’s Lister- PERSONAL SKILLS Communication Leadership Creativity Time Management Adaptability Working Under Pressure SEMINARS AND TRAININGS ATTENDED Coaching the Results Way Training The Results Companies, Lipa City PH July 2017 Mastering the Big Five Training The Results Companies, Lipa City PH December 2017 SiriusXM Facilitator Summit Manila Peninsula, Makati City PH March 2018 Service Excellence Workshop The Results Companies, Lipa City PH November 2018 Master Learning Facilitator Summit Quezon City PH March 2019