Alice Wanja

ALICE WANJA CONTACT INFORMATION -- General Virtual Assistant ABOUT ME As a General Virtual Assistant, I help ease that burden by supporting tasks such as social media management, customer service, scheduling, and data entry, allowing clients to focus on what matters most. With strong communication skills, self-motivation, and a background in International Relations, I bring efficiency, reliability, and collaboration to clients across different industries and cultures. CORE SKILLS Virtual Assistant EXPERIENCE Nairobi,Kenya Administrative &SMM Specialist Zero Plus Limited l Nairobi,Kenya. May 2024-August2024 Key Responsibilities Manage calendars, travel arrangements, meetings, and general correspondence to support daily business operations. Handle email management, data entry, and digital file organization to maintain efficiency and accuracy. Create, schedule, and monitor social media content to strengthen the company’s online presence. Key Achievements Streamlined office processes by introducing an efficient filing and scheduling system, improving workflow and task turnaround. Boosted social media engagement by 50% within three months through consistent content creation and audience interaction. Supported management with timely reports and virtual assistance, contributing to smoother operations and decision-making. Customer Relationship Management Client Support Customer Support&Property Admin October 2023-March 2024 Data Entry & Management Jewelty Homes l Nairobi,Kenya. Social Media Management (Facebook, Instagram, LinkedIn ,Tiktok) Key Responsibilities: Handle client bookings, reservations, and scheduling. Provide virtual support and customer service to local and international clients. Oversaw record-keeping, billing, and property reporting. Coordinated daily operations, ensuring smooth client experiences. Education Bachelor Of Arts in International Relations Catholic University of Eastern Africa [2019 - 2023] CERTIFICATIONS Completed multiple certifications in [Alison & Yotube}- ; General Virtual Assistant Administrative Support Customer Service Social Media Management Customer Relationship Management TOOLS & PLATFORMS Microsoft Office | Google Workspace | Canva | Trello | Asana | Slack | Zoom | Calendly | Social Media Platforms (Facebook, Instagram, LinkedIn) | Notion|Monday.com |clickup |Zendesk Key Achievements: Consistently maintained 5-star guest ratings through excellent communication and service. Improved workflow efficiency by creating checklists and digital systems for bookings, payments, and maintenance follow-ups. Strengthen organizational processes by managing multiple calendars and ensuring seamless coordination between guests, owners, and service providers. Communication Assistant May2023-August 2023 Ministry of Youth Affairs l Nairobi,Kenya. Key Responsibilities Assist in drafting reports, press releases, and communication materials. Support internal and external communication activities, including events and outreach programs. Handle document management, correspondence, and scheduling for departmental staff. Key Achievements Contributed to the success of youth engagement events by supporting planning and communication. Enhanced departmental efficiency by improving document tracking and filing systems. Gained recognition for professionalism and teamwork in handling communication tasks.