Alice Wanja

I am a dedicated general virtual assistant with over three years of experience in the administrative, customer service, and social media management fields .with industry expertise in the real estate, motor, government, and non-governmental organizations enabling executives to focus on their zones of genius.

My key achievements include;

• Manage administrative operations for companies and executives ,handling all executive support, calendar, email ,travel and scheduling tasks ensuring productivity and effectiveness through prioritization of tasks ,document organization and formulating project management techniques
• Increase companies online social media presence and outreach by 60% through developing social media strategies such as content planning ,identifying target audiences ,creating content calendars and tracking key performance indicators
• Led to 30% increase of sales and bookings by promoting products through online sales platforms and listing on sales websites which contributes to a 30% increase in income
• Assist onsite and virtual clients by managing schedules ,providing personalized assistance which attributes to customer satisfaction by 70% through timely responses ,creation of an effective customer relationship management system and automated bots
• Offer protocol services to high-level dignitaries here in Kenya during national events ensuring a smooth stay and seamless transition through the events

Tools

• Project Management: Asana, Trello, Monday.com, ClickUp
• Email Management: Gmail, Outlook,
• Communication Tools: Slack, Zoom, Microsoft Teams, Google Meet
• File Management: Google Drive, Dropbox, OneDrive, SharePoint
• Automation: Zapier, Calendly, HubSpot, Salesforce