Alice Wanja

Alice Wanja GENERAL VIRTUAL ASSISTANT GET TO KNOW ME Hello, I know how hectic things can get in leading and running a business/organization.As a General virtual assistant i help in reduction of operational drag by streamlining work flows and managing different tasks so you can focus on what matters the most. This is how i can support you: General Virtual Assistant Social Media management Customer Support Customer Relationship Management Data Entry Management With a background in International Relations, I bring the ability to connect seamlessly with international clients and businesses, ensuring effective collaboration across cultures. PERSONAL SKILLS VIRTUAL ASSISTANT SOCIAL MEDIA MANAGEMENT CUSTOMER SUPPORT .Email management Content creation Respond to Customer Inquiries .calender &scheduling Content scheduling Process Orders &Returns .Data entry and Management Community management Troubleshoot Product/Service issues .Document creation &Management Strategy&planning Manage CRM tools .Basic customer support Analytics &reporting Follow Up with customers .File & Folder organization Ad campaign support Create or Update Help Docs/FAQs .Meeting Support Brand voice&consistency Escalate Complex Issues .Online research PERSONAL SKILLS CUSTOMER RELATIONSHIP MANAGEMENT DATA ENTRY MANAGEMENT REAL ESTATE Update customer reports Data entry,sorting &validation Lead genaration and prospecting Handle customer support tickets update customer records and inventories Administrative support Send email campaigns and follow ups format documents and spreadsheets CRM management Create reports and track KPIs copy-paste large volumes of information Marketing support clean and organize databases Customer support Automate workflows like [onboarding emails or lead nurturing] Segment contact list webresearch and data complitation Report preparation Transcribe audio notes&zoom meetings Data extraction from scanned files&PDFs TOOLS I USE GENERAL VIRTUAL ASSISTANT TOOLS I USE CUSTOMER SERVICE,SOCIAL MEDIA AND REAL ESTATE MANAGEMENT WORK SAMPLES .FLIGHT AND ACCOMODATION RECOMMENDATION SAMPLES - I provide clients with curated flight and hotel options to help them make informed travel decisions. Below is a sample of how I present these options clearly and professionally. .CALENDAR MANAGEMENT SAMPLE: - I provide both an organized calendar overview and detailed event entries to make sure nothing is missed. .CUSTOMER SERVICE SUPPORT -Drafted an apology email template for a client who had received a wrong size in her order .TRAVEL ITINERARY SAMPLE Scenario: An executive client had a business trip that required organizing flights, hotel accommodation, and ground transportation in a clear, timesensitive itinerary Task & Solution: I created a professional travel itinerary that included flight details, hotel check-in information, meeting schedules, and transport arrangements. This ensured the client could travel stress-free and stay on track during the trip. Sample Output: View full itinearary here ALICE WANJA Nairobi ,Kenya |-| - “when your mind is clear, success flows-im here to make it happen”