Alice Alcantara

ALICE ALCANTARA CUSTOMER SERVICE EDUCATION Polytechnic University of the Philippines Bachelor of Science in Industrial Engineering- PERSONAL Date of Birth: May 7 1990 PERSONAL SKILL Learning Skills Customer Service Flexibility Team Work Nationality: Filipino EXPERIENCE Optum Global Solutions, Inc. CONTACT Members Services Advocate June 2019- March 2022 (graveyard shift) Helped members with their inquiries regarding benefits, claims status and disputes, prescriptions and doctors. Did outbound calls to doctor's offices and pharmacies to sort out issues. IQOR PHILIPPINES Customer Service Representative Sept 2017-Jan 2019 (graveyard shift) Helped members regarding their prepaid phone services, processed requests such as service activation and did basic trouble shooting FirstSource Solutions Ltd Relationship Manager - Barclaycard US Apr -Aug 2015 (graveyard shift) Processed client requests such as Card Activations, Credit Limit Requests and Card Requests. Checked and reported fraudulent activities. 8435 Nia Rd Purok 7 San Cristobal Calamba Laguna - www.https://www.facebook. com/shay.martin-- live:.cid.bf565b8b333cd386 SPEEDTEST DISC Typing Test