- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 35 years old
- Location:
- Calamba, Laguna, Philippines
- Experience:
- 6 years
ALICE
ALCANTARA
CUSTOMER SERVICE
EDUCATION
Polytechnic University of the Philippines
Bachelor of Science in Industrial
Engineering-
PERSONAL
Date of Birth: May 7 1990
PERSONAL SKILL
Learning Skills
Customer Service
Flexibility
Team Work
Nationality: Filipino
EXPERIENCE
Optum Global Solutions, Inc.
CONTACT
Members Services Advocate
June 2019- March 2022 (graveyard shift)
Helped members with their inquiries regarding benefits, claims
status and disputes, prescriptions and doctors. Did outbound
calls to doctor's offices and pharmacies to sort out issues.
IQOR PHILIPPINES
Customer Service Representative
Sept 2017-Jan 2019 (graveyard shift)
Helped members regarding their prepaid phone
services, processed requests such as service
activation and did basic trouble shooting
FirstSource Solutions Ltd
Relationship Manager - Barclaycard US
Apr -Aug 2015 (graveyard shift)
Processed client requests such as Card Activations,
Credit Limit Requests and Card Requests. Checked
and reported fraudulent activities.
8435 Nia Rd Purok 7 San
Cristobal Calamba Laguna
-
www.https://www.facebook.
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live:.cid.bf565b8b333cd386
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