Ali Shafiq

Curriculum Vitae PERSONAL DETAILS: 1. Name: 2. Father’s Name: 3. Date of Birth: 4. Nationality: 5. Email address: 6. Contact #: 7. Address: 8. NIC #: Ali Shafiq Muhammad Shafiq December 29, 1992 Pakistani-- House No. 28, Street No. 7, Din Muhammad Park Tajpura, Nazimabad, Shadhbagh, Lahore- OBJECTIVES: To be placed in a highly challenging engineering environment where I can utilize my technical skills to meet company goals and objectives and to acquire practical as well as theoretical knowledge to establish myself as a competent engineer. EDUCATION: Degree(s) or Diploma(s) obtained: Institution (Date from - Date to) COMSATS Institute of Information Technology, Lahore, Pakistan, 2015 Punjab College Lahore BISE Lahore, Pakistan, 2011 St. Anthony’s High School BISE Lahore, Pakistan, 2009 BS Electrical (Telecom) Engineering F.Sc. Pre-Engineering / Higher Secondary School Certificate Secondary School Certificate (Science Group) KEY QUALIFICATIONS (TECHNICAL SKILLS): ▪ Networking: Substantial knowledge of Fiber Optic Communication, TCP/IP, LAN, WAN, Routing, Switching Techniques, ISDN, xDSL, Broadband, PSTN, VoIP and Cellular Networks ▪ Programming: C programming language. 1 ▪ Web Technologies: HTML, CSS. ▪ MS Word, MS Excel, MS PowerPoint, Office365 ▪ Graphics: Blender 3D graphics and animation software, Adobe Photoshop. WORK EXPERIENCE: Future Now Technologies (Pvt) Limited July 2017 to Present • Providing remote network support to their client Rogers communication in Canada. • Remote support includes web application, software, hardware, cloud, firewall, cameras and network support. • Office365 exchange server is use for Email and SharePoint for ticketing. • Creating logins and biometric enrollment of new hire. • Reviews, analyzes, and evaluates information technology systems operations. • Uses technical expertise to provide accurate and creative solutions to user problems in a timely manner. • Support VoIP server. • Researches, resolves, and responds to questions received via telephone, emails, and call backs. Logs call data and trouble tickets into a central database or help desk system. • Support Printers, Scanners and POS terminals. • Provide end user support on desktop, Windows, Office, etc. • Assist in the setup and maintenance of NT/ Server user accounts, permissions and passwords. • Provides regular continuous improvement ideas and solutions to increase the effectiveness of support services. Systronic IT Group (Australian Based Software House + Contact Centre) September 2016 to June 2017 • Upgrade Cisco IP Phone7940 firmware SCCP to SIP and integrate with Asterisk server. • Configure Cisco 3560 switch to provide power over Ethernet to 7940 phone and QOS for voice traffic. • Asterisk server to support five different VOIP providers and 10 incoming numbers, routing voice traffic based on Australia, UK • Windows Server 2008 Active directory for roaming profiles, network drive for each user, add, delete and modify user account, group policy, apply latest antivirus and windows updates patches, , hardware upgrades, Cisco 2900 series switch for trunks and Ethernet cabling, vlan, STP. • Pfsense firewall to merge 4 different ISP internets for redundancy and backup. • Installation of CCTV cameras and monitoring 24/7 (On desktop and Mobile) 2 Maker Solution November 2015 to September 2016 • Had been responsible for configuration and administration of Servers, Networking, Desktop, Hardware, Software applications, management of LAN, WAN, Network security, DNS server, DHCP server, Domain Controller, Windows and Linux work station, outlook email, Network connections, CCTV Cameras. • Backup and Recovery • Internship as a Wireless Engineer in HUAWEI (2014): My work here involved PAT Activities which included Battery testing, Earth testing, Physical observation of BBU & RRU etc. and BSC WLL Lahore Cantt. Activities which included Installation of HECM card in different sites, Site preparing test, Site commissioning & new site addition in BSC, Drive through test and M2000 experience with making technical reports during internship. PROJECTS: ▪ ▪ ▪ ▪ ▪ ▪ Smart Home Automation with feedback system (includes Security, Temperature Moderation, Fire Alarm and Control Systems) with wired (RJ45) and wireless (Wi-Fi) access Airline Reservation System in C Language Close range FM Transmitter Solar-powered speed-controlled motor system Traffic Signals using Atmel 8051 Simulated a Microstrip patch antenna with inset feed for s-band application on HFSS SKILLS AND COMPETENCIES: ▪ Persistent initiative in setting and meeting goals ▪ Excellent leadership skills ▪ Capable of working under pressure and meeting deadlines ▪ Multiple tasking and time management skills ▪ Effective and thorough communication skills VoIP and IP PABX Skills • Telephony Framework: Asterisk, Elastic , Freepbx. • Inbound and out bound: Call Hunting, IVR and Follow me, ring group, conference room. • Others: voicemail, conference call, call waiting, call forwarding, spy call, call recording, CDR. 3 • User End Device: xlite, eyebeam, Zoiper, Cisco IP phone, grand stream phone, Analog phone with ATA National Vocational and Technical Training Commission(NAVTTC) • Worked with them as Graphics and designing judge in Pakistan Skills show (Expo Centre) • Worked with them as an Assessor. • Work with them as a Judge in Provincial competition held in PC hotel and also in National Competition held in PNCA in DIT Trade. EXTRA-CURRICULAR ACTIVITIES: ▪ Got 1st position all over Punjab on Earth Day by American Consulate (2007). ▪ Volunteered for MARCON International Marketing Congress (10th and 11th March in PC Hotel, Lahore). ▪ Worked as POC in Punjab Youth Festival, 2014. ▪ Worked as a volunteer in Akhuwat (15th April, 2014 in Governor House, Lahore). ▪ Worked as Volunteers’ Head in Pakistan Association of Printing & Graphics Art Industry (PAPGAI) in Expo Centre Lahore (28th to 30th November, 2014). ▪ Vice President of TIE4YOUTH Club, COMSATS, Lahore. ▪ Arranged a music concert in university (2014). ▪ Worked as volunteer ambassador in p@sha ict awards 2015. 4 5