Ali Shafiq

• Providing remote network support to their client Prime communications Canada. 

• Remote support includes web application, software, hardware, cloud, firewall, cameras and network support.

• Office365 exchange server is use for Email and SharePoint for ticketing.

• Creating logins and biometric enrollment of new hire.

• Reviews, analyzes, and evaluates information technology systems operations.

• Uses technical expertise to provide accurate and creative solutions to user problems in a timely manner.

• Support VoIP server.

• Researches, resolves, and responds to questions received via telephone, emails, and call backs. Logs call data and trouble tickets into a central database or help desk system.

• Support Printers, Scanners and POS terminals.

• Provide end user support on desktop, Windows, Office, etc.

• Assist in the setup and maintenance of NT/ Server user accounts, permissions and passwords.

• Provides regular continuous improvement ideas and solutions to increase the effectiveness of support services.