Ali
Elmokkadem
Accounts Manager--
Matrouh, Egypt
https://www.linkedin.com/in/alielmokkadem-/
PROFILE
Seeking a challenging position in a
fast-paced environment where I
can use my skills and experience
to excel.
A highly motivated and results
oriented individual with a proven
track record of success in a variety
of fields.
Excelled in previous roles where I
have been awarded employee of the
month.
Helped a start-up grow from 150
employees to more than 500.
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SKILLS
Microsoft Office
Communication
Customer/Client
Relationship
Management
Problem Solving
Quality management
PROFESSIONAL EXPERIENCE
Menu-Pros, Accounts Manager
September 2023 – present | Nevada, US
As an Accounts Manager with additional responsibilities as an
Acting Operations Manager, I excel in seamless project
coordination across diverse departments including production,
sales, customer service, and finance. With a keen eye for detail
and a commitment to efficiency, I streamline project
transmission between phases and ensure alignment among
teams, facilitating smooth communication and collaboration.
My ability to bridge gaps between departments fosters
synergy, enhances productivity, and ultimately drives success
in achieving organizational objectives.
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Virtual Worker Now, Human Resources Operations Specialist
2019 – 2021 | Remotely
Management and Coordination:
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-Oversaw various aspects of operations including onboarding,
policy development, company-wide communications, and
maintenance of the Employee Database.
-Developed and executed a comprehensive onboarding
program to facilitate the seamless integration of new
employees.
-Coordinated company-wide communications channels such
as email marketing, social media, and intranet content,
ensuring effective dissemination of information.
Implementation of Google Suite Contract:
-Secured a favorable contract with Google, resulting in
substantial cost savings for the company.
-Successfully implemented Google Suite across the
organization, optimizing operations and boosting productivity.
Establishment of Organizational Structure and Transfer Policy:
-Defined the company's hierarchy through the creation of a
clear and concise organizational chart, delineating roles and
responsibilities.
Established reporting relationships and lines of communication
to foster clarity and efficiency.
Developed a fair and transparent transfer policy, outlining
criteria such as job openings, skills, and experience to facilitate
smooth internal transitions for employees.
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Vodafone UK, Queue controller
2018 – 2019 | Giza, Egypt
Efficiently managed customer support operations by
accurately assessing agents' skills and experiences to assign
appropriate tickets promptly. Identified and addressed
customer concerns adeptly, ensuring swift resolution and
satisfaction.
Collaborated with agents to troubleshoot complex issues and
provided timely assistance to ensure accurate resolution.
Proactively escalated issues to the relevant teams or
managers when necessary, adhering to company policies and
procedures. Offered training and coaching to enhance agents'
skills and knowledge, while continuously identifying
improvement opportunities and recommending enhancements
to the team.
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LANGUAGES
English
Arabic
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EDUCATION
Bachelor's Degree, Accounting,
Alexandria University
COURSES
Foundations: Data, Data,
Everywhere, Google
AWARDS
Employee of The month,
Vodafone UK
May 2016
I have helped the company in
operations enablement to success
and growth.
Convergys, Home Broadband Second line support.
2018 – 2019 | Giza, Egypt
Delivered comprehensive technical support for home
broadband connectivity issues, utilizing remote
troubleshooting techniques to identify and resolve customer
concerns swiftly. Offered clear and concise instructions to
empower customers in resolving their issues independently.
Facilitated seamless collaboration with on-site engineers,
prioritizing and resolving support tickets efficiently. Provided
expert guidance to engineers on technical inquiries and
actively contributed to the development of technical
documentation and training materials
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Vodafone UK, Customer Care Representative
2016 – 2017
Managed billing inquiries with a dedicated focus on delivering
exceptional customer service, ensuring timely and precise
resolution of all concerns. Offered valuable guidance on
billing-related matters, effectively communicating complex
information and managing escalations with efficiency.
Identified and resolved issues promptly while maintaining a
positive and professional demeanor even under pressure.
Received the Employee of the Month award, showcasing
exceptional performance in handling billing inquiries and
effectively managing escalations. Consistently provided
outstanding customer service, exceeding expectations to fulfill
customer needs.
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