Algester Dailard Perez Pascual

Education Pamantasan ng Lungsod ng Maynila B.S. Computer Studies Major in Computer Science (199 out of 202 Units Completed) - 2011 - 2016 PROFESSIONAL EXPERIENCE & ACHIEVEMENTS L&D Consultant & Strategy Lead Verizon Communications Philippines Inc | Hybrid | Sept 2024-Present Algester Dailard Pascual Virtual Executive Assistant | Strategic Operations & Performance Consultant PROFESSIONAL SUMMARY A strategic Virtual Executive Assistant and Performance Consultant with over 7 years of progressive related experience in high-level BPO and global partner environments. Successfully drove organizational efficiency and capacity, evidenced by a 19-point increase in training throughput (from 46% to 65%). Expertise includes operating at a senior level, spearheading client meetings to present strategic direction , and securing executive alignment. Highly skilled in calendar management, complex scheduling, itinerary coordination, and proactive solutions, serving as a gatekeeper to executive time and energy. KEY SKILLS Executive & Admin Support: Itinerary Management Professional Correspondence Calendar & Inbox Management Executive Support & Strategic Planning: Provided strategic consulting to multi-site BPO operations, leveraging performance metrics to optimize global training effectiveness. Project & Schedule Coordination: Held full ownership of major L&D initiatives, leading end-to-end planning and full-scale execution for critical business programs. Learning Experience Specialist Athena | Virtual | Apr 2024-Sept 2024 Specialized Executive Training: Developed and facilitated high-impact training on cutting-edge operational skills, including AI utilization , Itinerary Management , and comprehensive digital organizational controls. Virtual Organizational Support: Ensured seamless transition and application of complex technical and soft skills to high-performing Executive Assistants in a completely remote work environment. Training Manager/Supervisor Alorica Teleservices Inc | Quezon City, PH | Feb 2021Apr 2024 Executive Stakeholder Management: Managed and influenced high-level stakeholders, spearheading client meetings to present strategic L&D plans and secure executive alignment on budget and resources. Operations Coordination & Scheduling: Coordinated with Operations and various departments to analyze performance data and brainstorm actionable, long-term success plans. Organizational Impact: Drove a critical 19-point increase in training throughput (46% to 65%), resulting in significantly increased agent capacity and organizational fulfillment. Senior Product & Technical Trainer Alorica Teleservices Inc | Quezon City, PH | Oct 2018-Feb 2021 Change Management: Designed and deployed specialized upskill training decks for seasoned agents, ensuring rapid, smooth, and compliant adoption of critical product and process change updates. Proactive Solutions Tech-Savvy: Google Workspace/MS Office (Implied by training on digital controls ) Leadership & Strategy: Cross-functional Team Leadership Performance Consulting Executive Stakeholder Management Leadership Development Data & Process: Data Analytics Performance Metrics Reporting Process Integrity Documentation & Case Continuity Training & Technology: AI Utilization Learning & Development Solutions Change Management Virtual Skill Transfer Chat Support Representative Alorica Teleservices Inc | Quezon City, PH | March 2017Oct 2018 Process Integrity: Ensured excellent knowledge transfer and case continuity by maintaining thorough documentation of every customer interaction and resolution process. Technical Support Representative Sykes Asia Inc | Quezon City, PH | May 2016-March 2017 Field Service Coordination: Managed efficient ticket filing and coordination for technician dispatch, streamlining external network-related house work.