Algester Dailard Perez Pascual

I am Algester Dailard Pascual, a strategic Learning & Development (L&D) Leader and Performance Consultant with over seven years of progressive experience dedicated to driving measurable organizational change. My career has been focused on architecting and scaling high-impact talent strategies across large-scale BPO and complex global partner environments, ensuring L&D efforts translate directly into business results.

My core expertise lies in moving beyond simply delivering training to providing strategic consulting and owning critical initiatives. I hold full ownership of major L&D initiatives, leading the end-to-end planning, curriculum architecture (including ILTS, VILTS, and eLearning), and full-scale execution for critical business programs. I operate at a senior level by proactively spearheading client meetings to present our strategic direction and securing executive alignment on development, budget, and resource needs.

I take immense pride in my ability to impact organizational capacity directly. As a Training Manager/Supervisor, I drove a critical 19-point increase in training throughput (from 46% to 65%), a concrete achievement that significantly boosted agent capacity and organizational fulfillment. This success is rooted in my disciplined approach to performance metrics reporting and data-driven action planning.

Furthermore, I am passionate about future-proofing talent and cultivating strong internal leadership. I design and facilitate crucial upskill training and certification paths for internal leaders, managers, and co-lead trainers, effectively scaling L&D expertise across the organization. Most recently, as a Learning Experience Specialist, I developed and delivered specialized, high-impact training on cutting-edge operational skills, including AI utilization and comprehensive digital organizational controls, ensuring seamless skill transfer to high-performing Executive Assistants in completely remote environments.

From providing Tier 2 Technical Support early in my career to now leading global L&D strategy for Verizon Communications, my professional journey has equipped me with the unique perspective necessary to translate complex technical requirements into actionable, strategic learning solutions. I am a dedicated leader committed to optimizing global training effectiveness and maximizing business outcomes through strategic learning initiatives.