Alger Zeph Ogatis

Alger Zeph D. Ogatis 00109 Flores St., Poblacion 2, Pigcawayan, Cotabato 9412 C: -| E:-| Skype ID: aogatis Objective Experienced remote professional with over 16 years of expertise in customer service, data management, and workforce scheduling, proficient in Excel and Google Workspace. Skilled in maintaining accurate records, resolving customer issues, and coordinating with cross-functional teams. Seeking a role where I can leverage my remote work experience, data management, and customer service skills to drive operational success and ensure efficient task completion. Professional Experience BroadPath Global Services, Inc. Workforce Analyst (Remote) | 11/2018 – Present Provided customer service support by responding to internal and external client queries related to staffing and scheduling via virtual communication tools. Managed staffing and scheduling for remote teams using Excel and Google Workspace, ensuring timely delivery of workforce plans. Maintained accurate and detailed records in Google Sheets and Google Drive to support data-driven decision-making and operational transparency. Created automated Excel spreadsheets to streamline data analysis, allowing for efficient data management and reporting on key performance indicators (KPIs). Coordinated with remote teams and clients to resolve scheduling and operational issues, enhancing overall service delivery. CONVEY Health Solutions, Mandaluyong City Scheduling Analyst | 02/2013 – 07/2017 Delivered customer service by coordinating with clients and internal teams to ensure accurate scheduling and forecasting. Utilized Excel and Google Sheets to manage data related to staffing and performance, ensuring that records were up-to-date and accessible. Processed and analyzed performance data, creating dynamic reports to forecast staffing needs and resolve potential issues proactively. Handled off-the-phone activities such as training and coaching schedules, ensuring smooth coordination using virtual management tools. ALORICA INC., Makati City Global Workforce Analyst | 09/2009 – 02/2013 Monitored and forecasted staffing levels using Excel and GMT to ensure alignment with client requirements. Managed client communication and issue resolution for staffing needs and performance tracking. Maintained accurate scheduling records and collaborated with internal and external stakeholders to address real-time operational issues. VXI Global., Makati City Real-Time Analyst | 06/2009 – 09/2009 Monitored staffing in real time using eWFM/Aspect and generated performance reports via Excel to provide up-to-date metrics for operations. Flagged issues related to staffing and agent adherence, resolving discrepancies to ensure optimal operational efficiency. AEGIS PEOPLESUPPORT, Makati City Real-Time Analyst | 01/2007 – 05/2009 Managed real-time staffing and performance monitoring, ensuring timely report creation and issue escalation using virtual tools such as Avaya CMS and Excel. Acted as a point of contact for internal and external teams to resolve system-related issues affecting performance. Core Skills Virtual Tools Expertise: Excel: Advanced formulas, pivot tables, data management, automation Google Workspace: Sheets, Docs, Drive, collaboration tools Customer Service: Handling client inquiries and resolving operational issues efficiently Coordinating with teams to meet customer needs and improve satisfaction Data Management & Record Keeping: Maintaining accurate and organized records in virtual environments Analyzing data for performance tracking and forecasting Remote Work Expertise: 5+ years of remote work experience Collaborating with distributed teams and clients to achieve operational goals Education Ateneo de Davao University, Davao City Bachelor of Science in Commerce, Major in Management Accounting Bachelor of Science in Business Management, Major in Finance Completed: 10/2006