Alfred Immanuel Sa-onoy

 PROFESSIONAL EXPERIENCE Gunnamatta Media SEPT 2017 TO APR 2018 Victoria, Australia Database Assistant/Data Mining Role (Home Based) In-charge of data mining, data analysis and import into online database Made use of several tools such as google, yellow pages, white pages, who.is to conduct searches and obtain records for different individuals across Australia and New Zealand. Was also tasked to properly encode several new dataset into the database which was then used to send out eNewsletters. Made use of application such as google sheets and excel so data can be formatted, analyzed and imported properly into the database. FocusincGroup Bacolod (Office based Virtual Assistant)APR 2016 TO OCT 2016 Bacolod City, Negros Occidental Claims / Listings / Product support / Email Specialist (BIC Supply Warehouse NJ based) Checks online listings for Amazon(US, UK and CA), EBay(US and UK) and Walmart for any issues and remove them if necessary. Processing and Applying for claims for different shipping companies and also suppliers in order to minimize loss for lost/damaged shipments, damaged/loss/defective items. This also includes calling different vendors for their claims policies (acquiring RMAs and adjustments) Respond to customer inquiries, provide resolution and follow up if necessary. Provide assistance to co-workers regarding product information, description and issue. Calling different vendors and shipping carriers for status of claims and returns. Convergys BacolodMAR 2015 TO OCT 2015 Bacolod City, Negros Occidental Customer Support Representative (Mediacom: Technical, Billing and Sales Support) Troubleshooting Internet connectivity issues across all platforms and Different versions of operating systems: Windows (Windows 3.1 until Windows 10) | Mac (From Snow Leopard to Yosemite) | Linux/Unix (Ubuntu, Debian, Redhat) Also provided support for email clients and webmail issues. Provided support for router configuration and wireless signal issues. Well versed with remote assistance tools like Team Viewer and Also assisted customer with Phone/VOIP issues. Also provided assistance for Cable TV issues. ( Knowledge of different signal types, Cable boxes, Roku and Tivo) Provided Assistance for Sales and Billing Concerns. Convergys BacolodMAY 2013 TO AUG 2014 Bacolod City, Negros Occidental Customer Support Representative (Comcast : Technical, Billing and Sales Support) – CHAT SUPPORT Troubleshooting Internet connectivity issues across all platforms and Different versions of operating systems: Windows (Windows 3.1 until Windows 10) | Mac (From Snow Leopard to Yosemite) | Linux/Unix (Ubuntu, Debian, Redhat) Also provided support for email clients and webmail issues. Provided support for router configuration and wireless signal issues. Well versed with remote assistance tools like Team Viewer and Also assisted customer with Phone/VOIP issues. Provided Assistance for Sales and Billing Concerns. Convergys BacolodJAN 2012 TO DEC 2012 Bacolod City, Negros Occidental Technical Support Representative (Timewarner – NHD: Technical Support ) Troubleshooting Internet connectivity issues across all platforms and Different versions of operating systems: Windows (Windows 3.1 until Windows 10) | Mac (From Snow Leopard to Yosemite) | Linux/Unix (Ubuntu, Debian, Redhat) Also provided support for email clients and webmail issues. Provided support for router configuration and wireless signal issues. Well versed with remote assistance tools like Team Viewer and Transcom AsiaAPR 2011 TO JAN 2012 Bacolod city, Negros Occidental Customer Service Representative (Sears Canada and Comcast SIK – Order entry and Sales) Sears Canada Handled Calls for Customers of SEARS Canada calling in to Place and Order/s thru the Phone Working as a Freelance ProgrammerMAR 2010 TO MAR 2011 Working as a Thesis Developer and Tutor DEC 2008 JUN 2009 Aided in the development of a thesis project for students of STI College Bacolod. Provided tutorials on programming as well as systems designs Working as a Freelance Programmer and Web DesignerSEPT 2006 TO SEPT 2008 ACADEMIC BACKGROUND Bachelor of Science in Computer Science JUN 2002 TO APR 2006 Systems Technology Institute Bacolod City, Negros Occidental Volunteer Experience Halalan 2004 Volunteer: ABS-CBN and STI-Bacolod Partnership to aid in the 2004 Presidential elections Student Government Volunteer I.T. Society President (School Organization about Information and Technology) Other Projects Developed a CAI (Computer Aided Instruction) Application for Bacolod City College. The purpose of this project was to aid students in learning college algebra using a computer. Used Visual Basic 6 for the application development, MS access for the database, Macromedia Flash MX for animations and Macromedia Fireworks MX for the designs. PERSONAL INFO Age: 33 years old Birth date: June 12, 1984 Height/ Weight: 5’5”/55 Kgs Civil Status: Married SKILLS Currently delving into photography and use of Adobe products (Lightroom, Photoshop and Premiere) to enhance images and short films. Also great with data mining by scraping data from search engines such as google, bing, yahoo, etc. Skilled in Programming, web designs, scripting and also basic network and pc troubleshooting – although I need to relearn these since I never had time to study them while working in a call center. Working in a Call center also allowed me to learn providing Good customer service aside from timely and efficient resolution of issues. Also well versed in providing technical support via phone, chat or email. Able to understand and provide resolution for billing and sales issues. Flexible in learning new updates. Highly proficient in handling customer inquiries, multimedia design/presentation and MS Office applications.(Excel, Word and PowerPoint) Fluent in written/verbal Filipino and English. Fast learner, highly versatile, efficient and amiable. REFERENCES: Cheryl Obediente Archie Allan Arcenas Angela Han Supervisor Supervisor Digital Manager Focusinc Group Convergys Bacolod Gunnamatta Media - - - ______________________ Alfred Immanuel Sa-onoy