Alfred Gian M. Sarmiento

Alfred Gian M. Sarmiento Block 5 Lot 2 6th Street Fairlane Subd San Vicente, Tarlac City 2300 Contact Nos.:- Email Address:- Professional Background Online Freelancer (UpWork Inc) June 2014 – Present ● ● ● ● In-charge of Data Analysis pertaining to breaking news in social media platforms. Ads management ensuring optimal exposure of our products to the target market. Client invoicing, processing of accounts receivables/accounts payables. Indexing/auditing of documents sent by carriers in order to process invoice/payments. Neoteric Brands Lead Generation Specialist – Dog People Certified June 2023 – December 2023 ● ● In charge of providing quality technical service (chat support) with regard to customer’s Norton software. Applies multi-tasking and quality chat handling skills, while maintaining target metrics for CSAT, FTR, NPS and Quality to be able to resolve customer’s inquiries and concerns. Sutherland Global Services Philippines INC. Customer Service Representative – Symantec EH June 2013 – March 2014 ● ● In charge of providing quality technical service (chat support) with regard to customer’s Norton software. Applies multi-tasking and quality chat handling skills, while maintaining target metrics for CSAT, FTR, NPS and Quality to be able to resolve customer’s inquiries and concerns. Customer Service Representative – AccountNow January 2012 – July 2012 ● ● ● In charge of providing quality customer service (inbound phone support) with regard to customer’s prepaid debit card. During Tax season, I was one of the TM apprentice who was tasked to handle a team. I also passed the behavioral exam for the LEAD 100 program (Training for Team Managers). Applies multi-tasking and quality call handling skills, while maintaining target metrics for CSAT and Quality to be able to resolve customer’s inquiries and concerns. Customer Service Representative – DirecPath March 2009 – February 2011 ● ● In charge of providing quality customer service (inbound phone support) with regard to customer’s cable/internet/VoIP account servicing US market. Applies multi-tasking and quality call handling skills, while maintaining target metrics for CSAT, FCR and Quality to be able to resolve customer’s inquiries and concerns in all LOBs (Sales, Technical Support, Customer Service) Quality Apprentice – DirecPath October 2010 – February 2011 ● ● ● In charge of transaction monitoring and providing feedback to the agents. Attends Client and Internal calibration as well as Weekly Business reviews In charge of CSAT and FCR scrubbing. Customer Service Representative – H&R Block November 15, 2008 – March 2009 NCO Technical Support – XBOX 2008 International Wiring System (IWS) Machine Operator- Highdoubt Grill and Internet Shop Cashier 2004 Capitol Villas Sales Office Sales Representative 2003 Education TERTIARY Tarlac State University BS Computer Science 2014 - 2016 AMA Computer Learning Cente Computer Systems Design and Programming- Philippine Women’s University Computer Programming- SECONDARY Tarlac National High school March 2005 PRIMARY Don Bosco Technical Institute March 1999 Personal Data Full Name: Alfred Gian M. Sarmiento Date of Birth: May 28, 1986 Place of Birth: Tarlac City Civil Status: Married Nationality: Filipino Height: 6ft Religion: Catholic Languages Spoken: English and Filipino Skills: Customer Service Tech Support Chat Support E-commerce Lead Generation Billing Basic knowledge on Quality Processes and Principles Character References: Randy Mamangon Sutherland Global Services – Tarlac Site Director – Human Resources (- JohnPaul Talavera Sutherland Global Services –Clark and Tarlac Sites Sr. Director – Human Resources (-