ALFRED ALEX
APO,RPH
REGISTERED PHARMACIST
HEALTHCARE VIRTUAL ASSISTANT
PERSONAL PROFILE
WORK EXPERIENCE
An experienced professional with
HealthCare Virtual Assistant
outstanding communcation skills and
expertise in using Microsoft office tools.
Worked as a pharmacist and the BPO
industry for at least 5 years. Worked as a
HelloRache 2020-Present
Worked as a HealthCare Virtual Assistant
Used multiple platforms to handle different tasks (AllegianceMD,
Healthcare Virtual Assistant as well
RingCentral, Covermymeds, Doxy.me, Tandem, Freestyle, Dexcom,
QUALIFICATIONS
Handled prescriptions, medication refills, appointments, patient
Labcorp, Quest Diagnostics, etc.)
interviews, scribing, prior authorization, document sorting and faxes.
Over 5 years of service preparing wellresearched and accurate documents,
managing busy schedules, and
ESL Teacher and Assistant Trainer
efficiently handling daily office task.
UTALK Philippines (Beijing Bangnishou Internet Education
Technology Limited-Philippines-
EDUCATIONAL
BACKGROUND AND
CERTIFICATIONS
Saint Louis University
Bachelor of Science in Pharmacy
HelloRache Healthcare Virtual
Assistant Certification
HIPAA Certification
Handled students from 4-40 years old
Trained new employees in the process and handled grammar reviews and
trainings.
Gave quality assurance training to help employees improve on their
teaching styles.
Clinical Pharmacist (Cardiology and Pediatrics)
Cabato Medical Clinic 2016
Handled prescriptions and patient counseling for patients.
Specialized in Cardiology and Pediatrics Medication
SKILLS AND ABILITIES
Great Communication and
Security Account Specialist and Escalations
interpersonal skills
Convergys Philippines- (Iron Mountain)
Excellent organizational and multitasking skills
Great knowledge with computer
usange and applications
Handled shredding, document processing and file management.
Trained new employees in the process and handled escalated calls as a
supervisor.
Proficient in the English Language
Technical Support, Outbound specialist and Customer
Service Representative.
Good Research and Development
Sitel Philippines 2013 to 2015 (AT&T and CapitalOne)
Adaptability and a Fast Learner
Skills
Wide knowledge of drugs (Pharmacy/
Medical related skill)
Sitel Philippines 2013 to 2015 (AT&T and CapitalOne)
Provided technical support about internet connection and computer
problems.
Maintained DSL orders and assist in internet installation throught account
management.
Managed credit card accounts and processed account closures and
refunds.
