Alfinso Mock

Alfonso Mock resume-- Blue moon (Call center betting) Position: Agent Job description: Customer service agent responsible for taking and placing bets of customers, managing and providing information on the status of their accounts Pccw (sales call center) Position: Agent Job description: Customer service agent in charge to provide information about university plans and complete registration to the institution 4 points by Sheraton (Hotel) Position: Reception Description of charge: Take reservations, manage guests' agenda, charge for transactions or services used by guests Dell EMC (Call center) Position: Customer service agent Description of charge: handle customer transactions, provide a continuous status of your orders, including information on shipments, credits or outstanding balances in your account Position: Tec support agent (Boeing) Job description: Technical support in software both in repair as well as user guides in different programs of the company, as well as office Position: Position: teh support agent (AT & T) Job description: Technical hardware support. Diagnosis of parts and make shipments in case a part replacement is necessary Sitel panama Position: Customer service agent and online banking support Charge description: manage customer transactions, provide a continuous status of your bank accounts, including information about, credits or outstanding balances in your account. Special abilities Experience for more than 5 years in customer service, in different areas: sales, personal information management and collections Knowledge of basic technical support for home systems as well as software and hardware Idioms Spanish - native language English - second language, fluent management of the spoken and written language Education Bachelor of science and letters (Colegio la Salle (margarita) Telematic Engineering Labor references Zulma Herrera: supervisor for customer service at Dell 6238 - 4623 Raul Dollander: agent Sitel 6220 - 2184 Annabelle Teresa Franco: customer service supervisor at Dell 6520 - 5579