Alfie Narvasa
Customer Service/
Technical Support
Alfie Narvasa
406 4th Drive Airmens Village Mabiga
Mabalacat City, Pampanga 2010
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Skills
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Customer Service
Business Processes
Customer Inquiry Handling (via phone and chat)
Supervisory Responsibilities
CRM Tools Knowledge
High-Quality Customer Service
Business Process Optimization
Communication Skills
Problem Solving
Multi-tasking and Time Management
Adaptability
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Experience
Majorel/ Advisor - Project PIT
June 2021- PRESENT, Clark, Pampanga
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Worked as a Technical Support Representative for mobile
phones, smartwatches, tablets, digital orders, and
subscriptions, and handling digital accounts
Responsible for providing technical assistance and
troubleshooting to customers experiencing issues with their
devices and services
Answered customer questions and provided guidance on
how to use and troubleshoot various software and hardware
features
Resolved issues related to digital orders and subscriptions,
and managed and resolved issues related to digital
accounts
Strong knowledge of the device products and technologies
and excellent communication and problem-solving skills
Able to work well under pressure, multitask, and adapt
quickly to new and changing situations
Key assets: patience, good listening skills, and a
customer-service oriented mindset
Iqor/ Senior Agent
May 2019 - September 2020, Clark, Pampanga
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Supported billing for a telecommunications company
Processed customer invoices, handled payments and collections
Provided customer support for billing-related issues and basic
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troubleshooting for cellular networks
Handled pre sales or questions about available promotion for
adding a line
Sutherland Global Services / Associate CS Phones
October 2017 - April 2019, Tarlac City, Tarlac
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Supported order-related issues including assistance with placing
and tracking orders
Addressed delivery concerns, handled disputes, processed
returns, and refunds
Managed subscriptions for digital orders
Helped customers log in to their accounts and provided
information about promotions and discounts
Resolved customer issues with orders
Tracked packages and provided updates in case of delayed or
unexpected delivery
Provided instructions and processed returns or exchanges
Helped reset passwords or troubleshoot other login issues for
customers
Provided information about current promotions and discounts.
Help customers make an order
Sutherland Global Services / Consultant
June 2016 - April 2017, Tarlac City, Tarlac
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Supported order-related issues including assistance with placing
and tracking orders
Addressed delivery concerns, handled disputes, processed
returns, and refunds
Managed subscriptions for digital orders
Helped customers log in to their accounts and provided
information about promotions and discounts
Resolved customer issues with orders
Tracked packages and provided updates in case of delayed or
unexpected delivery
Provided instructions and processed returns or exchanges
Helped reset passwords or troubleshoot other login issues for
customers
Provided information about current promotions and discounts.
Help customers make an order
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CIT Colleges in Paniqui Foundation, inc / Programming NCIV
Education
June 2013 - April 2015, Paniqui, Tarlac
Subjects:
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Visual Basic
Java
Joomla
Netbeans
Basic Troubleshooting
Basic Photoshop Editing
HTML
Accounting
Business Management
English
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Math
