I have a strong background in customer service and business process. I have experience handling customer inquiries through multiple channels, including phone and chat, and have also taken on supervisor responsibilities. These skills, along with my experience in business process, make me well-equipped to excel in a role as a top advisor or customer service representative. I also have strong knowledge of CRM tools, which are used to manage and track customer interactions and can be an important part of providing high-quality customer service.