Alfares Arafah

AlFares Arafah-linkedin.com/in/alfaresarafah Summary Summary I have the innate necessity of taking responsibility for situations, work, duties, acts, or initiatives that do not concern me. Nevertheless, I have always had the urge to take charge of anything, no matter what into being as close as possible to perfection and transcending it into being of limitless potential. I have a major in psychology, and with my experience of more than 5 years as a supervisor for 14 agents, and the top-ranked cold calling sales achiever at Expedia group with all of its subsidiaries, including Hotels.com, Travelocity, Orbitz, Hotwire, Egencia, Vrbo, Expedia Cruises, Wotif, CarRentals.com and many more of Expedia’s subsidiaries by servicing, assisting, reporting, noting, and working on hotels, Flights, CarRentals, and cruises while maintaining maximum customer satisfaction, maximum attention to the tiniest details, keeping track of employees performance, calculating KPIs, and generating reports for every employee. I believe I will be a good asset to your team, and I would be delighted to be on board. Experience Traveler Expedia Group May 2018 - Present (5 years 1 month) • Take charge of inquiries from Expedia's Headquarter Offices addressed to Senior Executives, the Board of Directors, the Legal Department, and Public Relations, as well as issues filed with-------Consumer Organizations. • Working with Expedia Group brands including: otels.com, Travelocity, Orbitz, Hotwire, Egencia, Vrbo, Expedia Cruises, Wotif, CarRentals.com and many more of Expedia’s subsidiaries • servicing, assisting, reporting, noting, and working on hotels, Flights, CarRentals, and cruises while maintaining maximum customer satisfaction, and maximum attention to the tiniest details • - Cold calling, generating leads, and achieving sales • Managing a team of 14 employees. • Calculating KPIs, Tracking performance, and generating summary reports for every employee. • - Research, analyze, and resolve customer cases by using appropriate tools and resources to assess situations and craft resolutions appropriately while keeping ownership of the issue. • - Contact customers, travel partners, and internal teams via phone, chat, and email. - Handle queues for areas of responsibility to ensure response time goals are met. - Research and analyze data from various sources (Airline Computer Reservation System (CRS) Logs, Website, Voyager, EPC, NICE Tool, Glassbox System, etc.) related to customer and supplier issues. - Document and provide executive reporting on individual issue outcomes as well as proposals for future prevention. • Shop Manager Mama Hanan Sep 2016 - Apr 2018 (1 year 8 months) • Oversaw all aspects of store operations, including sales, customer service, inventory management, and visual merchandising. • - Led a team of 38 employees, providing coaching, feedback, and training to ensure excellent performance. • - Analyzed sales data to develop and implement strategies to increase revenue and profitability. • - Managed inventory levels to ensure adequate stock levels while minimizing excess inventory. • Created and implemented visual merchandising displays to enhance the customer shopping experience. • - Maintained a high level of customer service, handling customer complaints and ensuring customer satisfaction. • Managed social media accounts • Worked closely with vendors fulfilling stock. • Negotiating deals. • Maximizing sales by upselling. Education The British University in Egypt Graduate, BSc (Hons) Psychology. GPA: 3.7. Licenses & Certifications TICO - Travel Industry Council of Ontario (Ontario's Travel Regulator) Skills coaching • Persuasion • CRM • customer service • email • inventory management • Presentation Skills • Management • Cold Calling • Sales • Generating leads • Appointment setter. • Sales Closer. • GDS. • Bookkeeping. AlFares Arafah - page 2