Alfares Arafah

As a retail manager, I was responsible for overseeing all aspects of store operations, including sales, customer service, inventory management, landing vendor contracts, upselling, and visual merchandising as well as leading a team of 38 employees, providing coaching, feedback, and training to ensure excellent performance. I also analyzed sales data to develop and implement strategies to increase revenue and profitability. 

I have a major in psychology and with my experience of more than 5 years as a supervisor for 14 agents, and the top-ranked cold calling sales closer achieving a commission of 60K in 45 days at Expedia group with all of its subsidiaries, including Hotels.com, Travelocity, Orbitz, Hotwire, Egencia, Vrbo, Expedia Cruises, Wotif, CarRentals.com and many more of Expedia’s subsidiaries by servicing, assisting, reporting, noting, and working on hotels, Flights, CarRentals, and cruises while maintaining maximum customer satisfaction, maximum attention to the tiniest details, keeping track of employees performance, calculating KPIs, and generating reports for every employee. I believe I will be a good asset as your right hand, and I would be delighted to be on board.