Alexis Echeverria

Alexis Y. Echeverria Results-oriented professional with 9+ years of experience and a proven knowledge of customer service, lead generation, appointment setting, technical support, outbound sales telemarketing and customer retention with good command of English. Aiming to leverage my skills to successfully fill this role at your company. EMPLOYMENT AManageR / SUPERVISOR – Tech Doctor Cell & Gadget Repair- • Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel. • Monitor employees' work levels and review work performance. • Evaluate maintenance policies and procedures. • Inspect and monitor work areas, examine tools and equipment and provide employee safety training to prevent, detect and correct unsafe conditions or violations of procedures & safety rules. • Inspect, test & measure completed work, using devices such as hand tools or gauges to verify to conformance standards or repair requirements CSR Residential Billing for Australian Account - Telstra- + Handle billing-related complaints from Australian clients. + Perform outbound calls to customers to remind them or give warning regarding pending balances and overdue accounts from their existing subscriptions + Upsell to customers and encourage upgrade from current subscription to premium or better money-for-value package kit. Appointment Setter / Outbound Sales Cold Caller – Taking You Forward Inc. 2022 – 2022 + Responsible for setting appointments for our partner insurance company to clients from a purchased list registry. We were mostly doing cold calling. + Part of our job was to educate the random customers about insurance policies and why it is important to have their superannuation sorted out. + We were also responsible for handling customers questions regarding their existing superannuation with our company. Technical Support Representative / Sales-After-Support – United Internet Group 2022 - 2023 + We were responsible for resolving customers complaints and troubleshooting any technical-related issues with their websites and their product purchases/subscription. + After the first call resolution and hitting our average handling time parameters, we always proceed to upsell to the customer products or encourage an upgrade that might benefit their current subscription and existing packages. Non-voice Email Support & Virtual Assistant for Complaints / Liaisons Consultant – GM Cabs Pty Ltd. June 2023 -July 2025 + Responsible for handling passenger complaints regarding taxi drivers’ behaviour, overcharged fares, vehicle conditions etc. We mostly investigate and liaise between both parties for each case scenario through email and resource verification. + Responsible for doing outbound calls regarding taxi or passenger’s details when doing refunds or asking for relevant details for the investigation. + We mostly do the initial stages of the refunds before forwarding it to our finance department and mostly contact the corresponding merchants for credit card reversals. BACHELOR OF SCIENCE IN NURSING - Cebu Doctors' University BACHELOR OF SCIENCE IN NURSING - Benedicto College BACHELOR OF SCIENCE IN NURSING – University of The Visayas - Gullas GRADUATED TOP 10 IN CLASS / 2 MEDALS FOR MOCK BOARD EXAMS C E R T I F I C A T I O N S 2010FIRST AID & BASIC LIFE SUPPORT - Vicente Sotto Memorial Medical Center 2012AUTOMOTIVE NC II - BENEDICTO TECHNICAL-VOCATIONAL SCHOOL 2013NREA / CCBR Real Estate Seminar & Special Review Seminar & Credits - NREA 2014 PhilAm-Life Insurance Agent Certification - Philippine American Life & General Insurance Corporation AMLA Seminar & Certification - Bangko Sentral Ng Pilipinas ____________________________________________________________________________________________________________ additional skills Email Support/Outbound CSR/ Liaisons and Disputes Consultant, Supervisory, Outbound Sales/CSR, Residential Billing, Admin Role, Calendar, Scheduling, Lead Generation, Outbounds Sales Telemarketing, Cold Calling/Warm Calling, Appointment Setting, Technical Support and Sales-After-Support, Adveritising and Media Buying and Digital Marketing via FB Ads/Meta Business Suite/Instagram/Tiktok/AirBNB word TEAMS ZOOm EXCEL AIRBNB MICROSOFt OFFICE 365 CANVA crm GOOGLE meta business suite fb ads tiktok ads instagram ads EDUCATION AWARDS 2011