Alexandra Dayle Zamora

ALEXANDRA DAYLE H. ZAMORA 30 Saturn St. Meteor Homes, Brgy. Fortune, Marikina City-| (- Work-From-Home Capabilities: PLDT Fibr | 100+mbps Internet Speed | Office Set-up Available PROFESSIONAL SUMMARY Passionate and experienced sales agent and customer service provider in the airline and travel industry. I am highly organized, adaptable and dedicated in enhancing my skills in this field. I’m currently looking forward to resume my career after a brief pause caused by the recent pandemic. PROFESSIONAL EXPERIENCE Holiday Tours & Travel Philippines Inc. General Sales Agent of British Airways, Qantas, Jetstar & Jetabout Holidays Sales Support Officer – Qantas Airways – British Airways & Jetabout Holidays          February 05 – April 30, 2020 December 1, 2019 – February 04, 2020 Handling of Via.com and Pacific Cross transactions for Jetabout Holidays. Handling of HT& T Database Masterlist, creating one file for 3 airlines’ reference. Handling British Airways’ direct passengers or travel partners’ inquiries. Handling of British Airways and Qantas Merchandise inventory and distribution. Assisting travel partners with Qantas Agency Connect and Qantas Channel inquiries. Assisting team in product updates, Sales Visits and Sales Calls to travel agencies. Creating ticket incentive program to further encourage travel partners to sell Qantas. Assisting with Qantas Manila Helpdesk emails from passengers and travel partners. Creating Credit Voucher through Amadeus for passengers who are unable to do it. Guatson International Travel & Tours Inc. Sales Executive Destination Specialist       August 25, 2018 – November 30, 2019 January 12, 2018 – August 24, 2018 Handling of office ticketing and on-call ticketing during weekends and holidays. Executing scheduled sales calls and sales visits to get in new travel partners to have their air tickets issued with Guatson Travel as their an IATA agency. Creating group tour packages including pricing and marketing plans. Acting as tour escort for group departures. Attending airline and tour operators’ product update events. Arranging team participation in events such as Tour Expos and Forums.   Supervising and monitoring daily tasks of the sales team. Responsible for reporting the progress of the sales team to the Management. Kidzania Manila - Play Innovations Inc. – Part Time Position ‘Zupervisor’ for Entry and Exit     December 22, 2016 – March 31, 2017 Supervise the entry and exit counters of the Play City Cater to general inquiries of visitors for the duration of park hours Resolve customer complaints and requests as needed Provide customer assistance with emergencies and customer concerns Delta Airlines - Interpacific Transit Inc. General Sales Agent- Reservations     November 9, 2015 – August 30, 2016 Receive calls from direct passengers seeking assistance with flight inquiries, ticket information, flight re-booking/cancellations, and complaints/requests Provide assistance to passengers with their frequent flyer accounts, such as password changes, profile updates, miles updates, and inquiries on maximizing points earnings Place outgoing calls to different airlines including China Southern, Virgin Australia, and Korean Air for follow-up regarding Delta codeshare flights with these airlines Process requested documentation received via email on behalf of passengers RELEVANT TRAINING RELEVANT SKILLS Sabre Basic Reservation February 20-23, 2018 Sabre Office Makati City  On-the-Job Training April 28 – June 06, 2014 Sky Aviation Learning Center Inc. Pasay City      Cross Cultural Training February 13, 2014 Globibo Corporate Training Tanjong Pagar, Singapore EDUCATIONAL ATTAINMENT June 2011 - April 2015 BS in Leisure and Tourism Management Miriam College  Basic GDS knowledge: Sabre, Amadeus, Galileo and Via Strong written and verbal English communication skills Excellent interpersonal skills Cross-cultural sensitivity Adaptable and open to new ideas Ability to work under pressure High commitment to teamwork CHARACTER REFERENCES Lizette Vicente - - Senior Sales Representative China Eastern Airlines Eileen Grace Aragon - - General Manager HearTours Inc.