Bala Alexander Yinimi
PROFILE
Computer Engineering graduate with hands-on experience
E
in IT support and networking. Skilled in resolving technical
issues, setting up network hardware, and supporting users.
A collaborative team player with a keen interest in
cybersecurity, remote servicing and problem-solving
through technology.
PROFESSIONAL EXPERIENCE
NSP – MIS Service Desk and Client Service Agent |
TTPC – Volta River Authority, Tema.
CONTACT
-
Tema, Ghana-http://linkedin.com/in/alexan
email
der-bala-b-
LANGUAGES
English: Native
SKILLS
Networking – Cisco, Network
Troubleshooting, Telephony Issues,
etc.
Platform and Tools – AWS, Virtual
Machines, MS Suites, Oracle, Active
Directory, Remote Desktop
Nov. 2024 - Oct 2025 | VRA
• Provided remote IT support across all VRA locations,
troubleshooting network, e-mail and log-in issues.
• Served as interim IT client service personnel within VRA TTPC,
providing support to Staff.
• Handled ticketing, escalation and management of incidents in
the service desk environment.
Intern- Client Service Personnel |
Head Office, Volta River Authority, Accra.
Sept 2023 - Nov 2025 | MIS Client Service and Training
• On-site IT support for staff.
• Assisted in new system set-up, wi-fi configuration, network
configuration and telephone issues.
• Installation and Configuration of software on new systems
• Supported staff with troubleshooting and hardware/software
maintenance
EDUCATION & CERTIFICATIONS
BSC. COMPUTER ENGINEERING
Jan 2021– Nov 2024 | KNUST – 2nd Class Upper Honors
Remote IT Support
Hardware & Asset Management
Communication, Teamwork and Time
management
VOLUNTEERING
Interact Club – President
Rotaract club of KNUST – Vice President
Rotary club of Accra East – Volunteer
Rotaract Club of HO - Volunteer
- Feb. 2018
WASSCE
Jan 2017– Dec 2020 | ST. Thomas Aquinas High School
- Feb. 2018
CERTIFICATIONS
• AWS CLOUD MANAGEMENT
• CISCO NETWORK TECHNICIAN
• ITIL V4 FOUNDATIONS
• AWS CLOUD FOUNDATIONS
• DATA ENGINEERING
• CISCO IT SUPPORT
Dec 2023 – June 2025
- Feb. 2018
