Alexander Okide

Alexander Okide Customer Success Manager 📍 Lagos, Nigeria | 📞 - | 📧-| 🔗 LinkedIn: Alexander Okide Professional Summary Customer Success Manager with experience in client relationship management, onboarding, account growth, and customer retention strategies. Adept at using CRM and analytics tools to reduce churn, drive renewals, and improve customer lifetime value. Skilled in stakeholder engagement, training, and cross-functional collaboration, with a proven ability to deliver tailored solutions that enhance customer satisfaction. Recognized for strong communication, leadership, and emotional intelligence, ensuring long-term client partnerships and measurable business outcomes. Core Competencies          Customer Success Management & Retention Client Onboarding & Training Programs Customer Engagement & Satisfaction (CSAT, NPS) Renewal & Churn Reduction Management Upselling & Cross-Selling Strategies Account Growth & Customer Expansion Data-Driven Insights & KPI Reporting Stakeholder & Escalation Management Public Speaking & Executive Presentations Technical Skills / Tools     CRM Platforms: Salesforce, HubSpot, Zoho CRM Customer Support & Feedback: Zendesk, Freshdesk, SurveyMonkey, Googleform Analytics & Reporting: Google Analytics, Excel, Power BI Collaboration Tools: Microsoft Teams, Zoom Professional Experience Customer Success & Engagement Specialist Independent / Freelance Projects | 2022 – 2025      Designed and implemented customer onboarding programs, improving adoption and reducing time-to-value for clients. Managed customer feedback surveys (NPS, CSAT) and used insights to propose solutions that increased retention rates. Collaborated with product teams to translate customer needs into feature improvements, resulting in higher engagement. Conducted training workshops and knowledge-sharing sessions for clients to maximize platform usage. Prepared KPI reports tracking retention, churn, and expansion metrics for stakeholders. Brand Presenter & Corporate Speaker Toke Cosmetics Company 2022 | 2025 – Present    Delivered customer-focused presentations at corporate events, boosting brand visibility and engagement. Partnered with marketing and sales teams to tailor messaging to customer needs, improving adoption and satisfaction. Gathered and analyzed customer insights from events to inform customer eng9agement strategies. Client Relations & Business Development Executive Donaten Sparepart Company | 2022 – 2024     Managed and nurtured key accounts, resulting in a 15% increase in client retention. Identified upsell opportunities and supported sales teams, driving incremental revenue growth. Used CRM tools (HubSpot, Zoho CRM) to track customer interactions, manage renewals, and monitor escalations. Developed quarterly customer success reports, highlighting performance, risks, and growth opportunities. Education & Certifications Bachelor of Education (B.Ed (Sc)) in Health Education – First Class Honours University of Ibadan | 2023 Certifications   Health, Safety and Environment (HSE) Certification – Onshore and Offshore Safety Institute of Nigeria (2023) First Aid Certification – Red Cross Society, Nigeria Key Achievements     Awarded Best Graduating Student in Health Education, University of Ibadan, for exceptional academic performance. Spearheaded organizational efficiency as General Secretary, Nigeria Federation of Catholic Students (NFCS), University of Ibadan, by modernizing processes and coordinating impactful student programs. Directed volunteer operations as Field Coordinator, Red Cross Society, University of Ibadan, ensuring successful humanitarian projects. Strengthened community impact as President, National Association of Catholic Corpers (NACC), Ibadan Archdiocese, by leading development initiatives and building collaborative networks.