Alexander Okide

As a Customer Success Specialist and Brand Presenter at Toke Cosmetics, I played a pivotal role in building strong client relationships, ensuring product satisfaction, and driving customer loyalty. My work combined public relations, brand presentation, and client engagement strategies to enhance customer experience and retention.

Achievements:

—Increased customer retention by building a personalized support and follow-up system that improved satisfaction levels.

—Secured new wholesale partnerships by presenting tailored value propositions during PR and brand showcase events.

—Boosted event-driven sales by over 30% through impactful product presentations and persuasive communication.

—Strengthened the company’s reputation by resolving customer concerns quickly, earning recognition for professionalism and empathy.

—Expanded brand reach in new markets by leveraging customer insights to support strategic distribution decisions.