Alexander Fraker
Temperance, MI 48182--
Resourceful and detail-oriented customer service manager with 7 years of experience in managing frontend operations, leading teams, and providing exceptional customer service. Proven ability to multitask
and adapt to new roles.
Work Experience
3D Modeler/Animator
Slyce Entertainment-Temperance, MI
February 2024 to September 2024
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Took charge of map design and layouts.
Design and create 3d models that fit the current map's theme
Design and create characters that fit into the game's world
Work with my team to streamline any development.
Texture any models that have been created.
Test the maps for any errors or bugs.
Assistant Customer Service Manager
Kroger-Milan, MI
April 2020 to February 2024
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Lead a team of 30+ people
Controlling the flow of the front end.
Balancing Lottery, Bill Pay, and Western Union.
Supervising the front end and U-Scans.
Handling returns, phone calls, surveys, checks, and bills.
Assigning chores and cleaning work.
CAD Technician
Lewandowski Engineers-Toledo, OH
November 2019 to April 2020
• Compiling survey points into an AUTOCAD drawing for clients.
• Multiple levels of landscape surveys from Mortgage to ALTAs.
• Calling city commissions to confirm zoning information.
• Organizing my work into folders and servers.
Assistant Customer Service Manager
Kroger-Dundee, MI
February 2019 to November 2019
• Controlling the flow of the front end.
• Balancing Lottery, Bill Pay, and Western Union.
• Supervising the front end and U-Scans.
• Handling returns, phone calls, surveys, checks, and bills.
• Assigning chores and cleaning work.
Cashier/Front End Supervisor
Kroger-Milan, MI
October 2017 to February 2019
Scanning groceries and bagging them for customers.
● Cleaning registers and machines in the store.
● Miscellaneous cleaning work around the store.
● Keeping up with break schedules and workflow.
Busser, Line
Airport Hwy-Holland, OH
October 2016 to July 2017
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Clearing tables and setting them up for new guests.
Stocking the line, drink stations, teas/coffees.
Putting away product from truck deliveries.
Making sandwiches and other food items.
Washing dishes and putting them away once dry.
Host, Busser
Darden Restaurants-Toledo, OH
March 2013 to March 2016
• Clearing tables and setting them up for new guests.
• Leading the host stand's organization.
• Keeping the front of the house running smoothly.
Education
High school or equivalent in Art
Owens Community College
2015 to 2016
Skills
• Customer Service (10+ years)
• Self-Awareness
• Managerial Skills
• Level-Headedness
• Analytical Thinking
• Problem Solving
• Creative Thinking
• Adaptability
• Attentive to Detail
• Software Proficiency
• Willingness to learn
• Auto CAD (1 year)
• Blender (8 years)
• Texture Artist (1 year)
• Rigging/Animating (2 years)
