Alexander B. Acica

Alexander B. Acica Block 2 Lot 7 Fatima Subdivision, Floridablanca Pampanga- TERTIARY: Adamson University Bachelor of Science in Information Technology 2007 - 2011 SECONDARY: St. Agustine Academy of Pampanga- Skill Acquired: :Maintaining high quality output with any task given while being mindful or set time for completion. :Keep good and proper coordination with peers inside or outside my organization. :Creating an atmosphere of trust and drive for excellence within my team and to cultivate a culture of self realization for own growth while guiding them towards a common goal for the company’s success. :Innovating and collaborating new and exciting ideas from anyone in my team in order for us to get close to our goals and make them feel that they are invaluable to the company. :Keen observations to detail and highly trained into how to cultivate and nurture an individual to reach their maximum potential through training and coaching. Additional Training Attended: Toastmaster Club 2014 Excellence and Inspiring Workshop for Public Speakers Lean Six Sigma Philippines Training for Management level individuals specific to Service and related Industry John Clements Training for Customer Service Excellence Training for Excellent Customer Service for All service oriented individuals. Experiences: Jul 2016 - Present Training Supervisor TaskUs | Central Luzon, Philippines Specialization Training & Development Monthly Salary PHP 27,000 Job Description: To supervise all training and development within the site and to mediate communications with clients for all campaigns. Appointment Setter / Virtual Assistant Myoutdesk | United States Industry Property / Real Estate Specialization Technical & Helpdesk Support Monthly Salary PHP 40,000 Jan 2016 - May 2016 To set and confirm meetings with potential client via phone or sms. Added responsibilities included are answering emails and phone calls, maintaining client's website, creating and posting articles for client's blog, creating email campaigns for email correspondents, create google calendar for client's daily schedule and many more. Account Manager Paymentwall Inc. | National Capital Reg, Philippines Specialization Corporate Strategy/Top Management Position Level Assistant Manager / Manager Monthly Salary PHP 35,000 Aug 2014 - Dec 2015 Responsible for growing small to large business by offering strategical solutions and financial advice to increase overall performance and stability of affiliated companies. My responsibilities include overseeing operations for accounts I work with and to provide customer solution for all campaigns. Team Manager Synnex-Concentrix Corporation | National Capital Reg, Philippines Industry Call Center / IT-Enabled Services / BPO Specialization Customer Service Apr 2013 - Jul 2014 Manage my team's performance and growth as a leader. And to provide support with financial concerns of users and general information for interested parties. We also assist users in depth financial concerns strictly related to an individual's account. Team Lead West Contact Services Inc. Industry Call Center / IT-Enabled Services / BPO Specialization Customer Service Management Monthly Salary PHP 30,000 Dec 2011 - Mar 2013 To support and nurture agents in my team for the success of the campaign and continued partnership with my company. We support all products from hardware support to software installation (PC,MAC). Sales Coach E-PLDT Ventus | National Capital Reg, Philippines Industry Call Center / IT-Enabled Services / BPO Specialization Sales - Telesales/Telemarketing Role Supervisor/Team Lead Monthly Salary PHP 25,000 Sep 2008 - Oct 2010 As a sales coach,I am charged with rolling out initiatives to increase sales conversion for my campaign and to oversee agent performance within our site, I also perform duties of a sales rep when need and i entertain inquiries from possible customers and give information about our offers.