Alex Wahome

 Alex Kamundia Wahome - (Kenya) - Profile Summary Ambitious, motivated, highly adaptable and goal-orientated Customer success manager with close to four years experience as a Safaricom business account executive. Driven by continuously strengthening skills in old and new areas of interest (e.g. Design Thinking, Cyber Security, Internet of Things). Demonstrated experience with continuous high pressure and demanding situations. Proven success in consistently meeting client needs, which in turn naturally has strengthened my capabilities in the areas of effective communication and relationship building. Extremely effective in collaborative tasks at all levels of the organisation. Outside the domain of my current role, I have keen interest in migrating into the tech space and being a part of building innovative, human centred solutions for problems across a multitude of sectors. Critical thinker, creative problem solver, strategic decision maker and excellent communicator who thrives in an organisational environment that demands a highly collaborative approach. Areas of Expertise Collaboration & Teamwork Customer service Customer sales Effective communication Use of data analysis skills to come up with data drive solutions Profiency in Swahiii Profiency in Kikuyu Market research and idenntifying new markets Relationships Management Technology literacy Monitoring and Evaluation Growing revenue while satisfying customer Providing honest feedback After sales support CAREER HISTORY SAFARICOM August 2019 – to date Role description: As a sales account manager there are many different responsibilities with this role. The main responsibility as an account executive at Safaricom PLC (Enterprise Business Unit) is assessing needs, defining requirements, identifying value-added solutions and executing technical solutions that improve operational efficiencies for clients’ businesses.Other components of this role include: Cultivating an existing network of industry contacts to generate new business Generating new sales using existing and potential customer networks Responding to client queries in a timely manner and aspiring to deliver a positive customer experience Manage a portfolio of accounts to achieve long-term success Developing and mantaining knowledge base of evolving products and services Key Achievements in this role: Fostering key technical relationships with a diverse client base. Managing accounts by ensuring incremental revenue achievement of set sales targets and effective communication solutions developed for specific accounts. Maintaining maximum accuracy of reporting on market intelligence and customer feedback. Monitoring and analysing weekly responses of products and executions. Supporting and guiding clients on bulk payments and paybill platforms on Mpesa. WILLIAM GRANTS & SONS (July 2018 – August 2019) Role description: Responsible for analysing competitor marketing and sales strategies by gathering information regarding competitor brands and products and assessing. Providing stock and brand assortment information, product availability and distribution. Responsible for customer service management and ensuring timely and reliable delivery of the products by the company, as per the requirements of the customer. Responsible for opening and maintaining accounts with both new and existing customers. Resposible for keeping records of customer interactions, transactions, comments, and complaints. LANGUAGES English (Native Speaker) Swahili (Native Speaker Kikuyu (Native Speaker) EDUCATION 2014 – 2018Jomo Kenyatta University of Agriculture & Technology (JKUAT) Bachelor of Development Studies. 2010 – 2013 Njiiri School K.C.S.E  ADDITIONAL PROFESSIONAL DEVELOPMENT & MEMBERSHIPS Linkedin course certifications in: Critical thinking for better judgement and decision making Digital networking strategies Remote work foundations Sales: Handling Objections & Negotiation Communication Foundations Developing Emotional Intelligence Effective listening skills Design Thinking foundations IOT Foundations & Fundamentals Digital Networking strategies Remote work foundations Cyber Security awareness Microsoft Azure Foundations Google Docs, Sheets INTERESTS / HOBBIES I’m an avid fitness enthusiast, who enjoys motivating and inspiring myself and others to identify and meet fitness goals. I love to exercise outdoors and regularly run, walk and hike. I’m a keen reader of both fiction and non-fiction books. I am passionate about current affairs and spend a lot of free time reading and researching global issues and discoveries. Spending time with family and extended family is also something that is very important to me and that I like to commit to very regularly. This time also enables me to assist my family and partake in some expansion and cultivation projects on my family’s farm. These smaller scale projects are complemented by my background knowledge and interest in rural planning and community development. References Available on Request