Alex Wahome

As a Customer support agent in the enterprise sector there are many different responsibilities with this role. The main responsibilities are assessing needs, defining requirements, identifying value-added solutions and executing technical solutions that improve operational efficiencies for clients’ businesses.Other components of this role include:

●     Cultivating an existing network of industry contacts to generate new business

●     Generating new sales using existing and potential customer networks

●     Responding to client queries in a timely manner and aspiring to deliver a positive customer experience

●     Manage a portfolio of accounts to achieve long-term success

●     Developing and maintaining knowledge base of evolving products and services