Alex Mari

ALEX MARI Dedicated Customer Service Executive Experience: 2 years | Available: Immediately | Location: Nairobi-| - ABOUT ME I am a dynamic professional with great experience in providing Customer service/support as well as excelling in virtual assistance. I am proficient in Microsoft Office Suite/Google Workspace, Customer Relationship Management, Managing Operations, Email marketing/management, Business correspondence, CRM software e.g. Zendesk, Shopify, Gorgias, Slack and managing large amounts of inbound and outbound calls. I take pride in taking clients' needs and visions as my own and achieving maximum productivity for their businesses. I am self driven, highly organized and result-oriented with excellent communication, interpersonal and problem- solving skills that build consensus and promote teamwork. WORK EXPERIENCE M-kopa Solar Entry level | Customer Service Representative Nairobi , Kenya- |- Handle incoming calls, emails, and chat inquiries from customers regarding solar products, services, and installations Assist customers in placing orders for solar products or services and process and track orders to ensure timely delivery and installation. Provide accurate and detailed information about solar solutions, pricing, and the installation process. Address customer inquiries related to billing, invoices, and payment processes and assist customers in setting up payment plans or resolving payment-related issues. Participate in Weekly Team Meetings-Participate in and provide value to the team meetings every week. Investigate and resolve customer complaints or concerns in a timely and effective manner Monitor and track customer payment schedules to identify any delays or discrepancies. EDUCATION University of Nairobi Bachelors | Economics and Statistics Starehe Boys Centre and School Highschool | Kenya Certificate of Secondary Education Certificate Mahanaim Education Institute Certificate | ICDL JOB SKILLS Adaptability Attention to Detail Problem Solving Skills Customer Service Leadership LANGUAGE SKILLS English Swahili CERTIFICATES & AWARDS Effective Communication French Excellent Negotiation Skills