- Reply rate:
- 12.5%
- Availability:
- Full-time (40 hrs/wk)
- Age:
- 36 years old
- Location:
- Bacolod, Negros Occidental, Philippines
- Experience:
- 7 years
Alex Javier
-
Freelance Customer Service Representative
-
BLK 16 Lot 26 Villa carmela subd, Talisay City, Philippines
alex.javier88
WORK EXPERIENCE
SKILLS
Technical Support Specialist
Convergys (Timewarner Cable HSI)
Gsuites
12/2009 – 09/2012
Banking
Bacolod CIty Negros Occidental
Philippines
BPO
MS office
Customer service
Email handling
Achievements/Tasks
Telephone handling
Chat support
Escallations
Top CSAT contributor Feb 2010 - Sept 2010
Top agent Oct 2011 - November 2011
Probing and Problem solving
Relief Team Leader Feb 2012 - April 2013
INTERESTS
Chast Support Representative
Transcom Worldwide
10/2012 – 11/2013
Bacolod City Negros Occidental
Philippines
BPO
Achievements/Tasks
Top CSAT Contributor Dec 2012 - Feb 2013
Customer Service Representative
Ubiquity Global Services
11/2013 – 07/2015
Bacolod City Negros Occidental
Philippines
BPO
Achievements/Tasks
Relief Team Leader Dec 2014 - Feb 2015
Debit card claims fraud and escalations
JP Morgan Chase Bank NA
08/2016 – 02/2018
Cebu City Cebu Philippines
EDUCATION
HVAC Specialist
Technological University of the Philippines
2005 – 2009
Cooking
Reading books
Gaming
