Alex Florin Ciutacu

Alex Ciutacu Bucharest, Romania •-• - IT Business Analyst Summary • 7 years of experience in IT teams within Banking, Telecom and Biotech companies. • Delivered 19 IT software apps successfully in 3 different industries. • Successfully worked with internal and external clients and stakeholders (Managers, Directors, Product Owners, IT developers, IT Testers, System Engineers, IT Architects). Work Experience: Senior Information Technology Business Analyst - Eurofins IT Delivery Center Mar 2023 - Present • Collect, analyse and formalize user requirements from backlog, key group documents and process descriptions, from key stakeholders through workshops, emails, interviews, etc. • Write clear and well-structured specifications (user stories) for prioritised functionalities/projects including their mock-ups and detailed acceptance criteria. • Follow up on projects, together with scrum team. • Collaborate with business analysts within the team to successfully deliver complex projects. • Coach other business analysts with the purpose of sharing knowledge, best practices and expertise. • Closely interact with QA team members during acceptance criteria refinement meetings, test case reviews, sprint demo meetings. • Actively participate and collaborate within the application’s international scrums teams; • UML modelling and service contract creation and review. • Manage bug reports and request for changes. • Prepare and deliver presentations and training sessions on end-users’ features. • Manage end user documentation with a high quality level: online help, release notes, customer forum, release presentations, etc. • Perform stakeholder analysis. • Define, organise, and follow up all activities required ensuring smooth application deployments across the various businesses. Senior Information Technology Business Analyst - BRD Societe Generale Aug 2020 - Feb 2023 • Analysis of relevant reports, KPIs and work instructions to determine non compliant points. • Creation of an automated prioritization matrix so that the operational and back office teams prioritize the KPIs with the greatest business impact. • Establishing the priorities of actions to improve the activity and collecting information from internal or external partners. • Creation of new applications for bank employees from various departments plus the creation of an online credit application for customers. • Transversal collaboration with all other departments depending on the project. • Drawing and documenting process maps, using Signavio BPMN and Microsoft Visio. • Integration of several internal applications of the BRD Divisions with BRD Bank applications. Information Technology Business Analyst - Orange Telecom Oct 2017 - Jul 2020 • Transversal collaboration with all departments (eg Legal, Sales, MK, IT, TD, CEX), to adapt IT Systems processes, depending on each initiative. • Communicate with all parties involved to align and validate solutions and processes. • Analyze relevant reports every month to determine not compliant KPIs to be addressed. • Overview the implementation of measures proposed by managers. • Report the results to the CSD Director. • Establish priorities for actions to improve the activity and collecting needs from internal partners or external partners. • Align all improvement actions with business owners from CSD and other Orange Romania departments as well as with external clients. • Ensure the lead role for certain initiatives (technical, commercial) with impact in IT Systems. • Draw and document process maps using Visio. Auditor - StoreVision Oct 2014 - Sep 2017 Summary: provide customer support (Illum, Samsoe and Magasin stores from Denmark) in audit, preventing losses and fraud, risk analysis and mitigation, data loss prevention: • Monitor data from databases to detect high risk transactions: cash registers, POS, loyalty card database, credit cards, video archive. • Detect system errors, procedural errors, fraud cases. • Report incidents found on the internal platform. • Monitor and analyze existing processes. • Detect certain problems or possibilities for improvement. Presenting them to the client. • Propose solutions: changes processes, procedures, policies, etc. • Draw process maps. ( Microsoft Visio ) • Carry out feasibility studies, predictions regarding the desired results. • Analyze results, modify the implementation plan where appropriate. • Prepare periodic reports (daily, weekly, monthly), present to Country Manager and to clients. Sales Advisor - Altex Retail Jul 2012 - Sep 2014 • Advise clients in choosing products in accordance with their needs. • Achieve and exceeding the monthly sales target. • Demonstrate in-depth knowledge of electronic products, features, specifications, and compatibility. • Participate in periodic inventories. Education: Master's degree: Project Management - Lucian Blaga University, Sibiu, October 2012 June 2014 Bachelor's degree: Organizational Psychology - Lucian Blaga University, Sibiu, October 2009 - June 2012 Skills: IT Business Analysis · Application Development · User Stories · Stakeholder Management · IT Audit · Microsoft Visio · Signavio · Microsoft Power BI· Tableau · IT Service Management Business · Process Mapping · Internal Audits