Alex Fernando Vargas Vilorio

Customer Service Representative bringing top-notch skills in oral and Alex Vargas written communication, active listening and analytical problemsolving skills. Enhances customer experiences by employing serviceoriented behaviors, understanding customer desires. Contact Highly organized broker experienced in managing multiple tasks and Address and negotiating skills. handling issues. Possesses excellent problem-solving, communication La Ceiba Phone Education - E-mail-- Bachelor Degree in Science and Humanities Palmeras Bilingual School - La Ceiba Accomplishments Analytical and Critical • First place at local science fair -) Thinking • Third place in the local science fair (2012) • Fourth place in ABSH National soccer tournament Decision-Making (2016) Planning and Coordination • Two medals in ABSH National athletics competition (2016) Organization and Time Management Teambuilding Work History Data Entry 2023-02 - Freight Broker Agent Current Global X Logistics, La Ceiba Active Listening Customer relations skills Excellent written and oral ommunication Complaint resolution Technical Support Negotiated and arranged transport of goods with shipping or freight companies. Created documents of load, transportation processes. Liaised with customers provide status updates and explain cargo shipment delays. Utilized computer systems to manage cargo shipments and accurately track them. Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues. Resolved any customer inquiries or complaints to restore satisfaction. Directed delivery trucks to shipping doors or designated areas and helped resolve any issues. Built working relationships with clients to foster loyalty and encourage repeat business. Advised clients on transportation and payment methods. Entered shipping information into computer system and estimated freight and postal rates. 2022-10 - Customer Service Specialist 2023-02 Alorica, La Ceiba Provided primary customer support to internal and external customers. Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Resolved concerns with products or services to help with drive sales. Took payment information and other pertinent information such as addresses and phone numbers to place orders. Offered internal and external customers first-rate customer service to maximize satisfaction and business success. Complied with company policies and procedures by encouraging positive and effective work environment among employees. Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services, and company information. Updated account information to maintain customer records. Clarified customer issues and determined root cause of problems to resolve product or service complaints. 2021-07 - Appointment Scheduling Specialist 2022-09 Grupo Levanter, La Ceiba Provided detailed information about available services and requirements. Set up and updated customers accounts with latest information. Documented calls and appointments using Linguava. Answered phone calls and answered questions from potential customers. Acted as first point of contact and set appointments between customers and interpreters. Supervised project with dedicated clients and interpreters. Scheduled and confirmed appointments in advanced for the dedicated clients. Handled complaints and questions from clients and interpreters. Received in-bound calls from clients to schedule appointments and initiated out-bound daily calls to Communicated with management to provide feedback on dedicated clients, Interpreters and productiveness of appointment setting process- Customer Specialist Caribbean Contact Center, La Ceiba Responded to customer inquiries via phone. Identified customer issues with products or services, investigated causes and initiated resolutions. Requested escalation for unresolved issues. Directed customers to appropriate departments for additional support. Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Answered constant flow of customer calls with minimal wait times. Participated in team meetings and training sessions to stay informed about product updates and changes. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Utilized customer service software to manage interactions and track customer satisfaction.