Alex Fernando Vargas Vilorio

I was a dedicated and skilled Customer Service Representative and Freight Broker Agent with extensive experience in logistics, customer support, and appointment management. At Global X Logistics, I was a Freight Broker Agent, where I negotiated and arranged freight transport, ensuring efficient and cost-effective solutions for clients. My role required documentation, real-time tracking of shipments, and problem-solving, which enabled me to maintain high standards of customer satisfaction. I was able to Communicate, Organize and work as team.

In my previous role at Alorica as a Customer Service Specialist, I provided primary support to customers, addressed inquiries, resolved product concerns, and processed transactions accurately. Known for my fast response and efficient handling of high call volumes, I minimized wait times and clarified issues promptly, demonstrating my commitment to customer satisfaction and my ability to thrive in high-pressure environments. I was able to guide clients through solutions and ensuring a positive customer experience.

As an Appointment Scheduling Specialist at Grupo Levanter, I managed customer accounts, scheduled appointments, and supervised projects with a focus on detail and accuracy. Acting as the first point of contact, I handled inquiries from clients and interpreters, quickly resolving issues while maintaining up-to-date records. This experience highlights my multitasking abilities, communication skills, and dedication to maintaining organized, efficient scheduling processes.

Earlier in my career, I worked as a Customer Specialist at Caribbean Contact Center, where I handled customer inquiries, investigated product issues, and coordinated resolutions. My use of customer service software allowed me to manage interactions seamlessly and track customer satisfaction. Throughout my career, I have consistently demonstrated a commitment to deliver high-quality service and client relationships.