Alex Almario

ALEX ALMARIO Customer Service Representative Profile I continue to develop my skills and grow professionally. I am confident in my ability to generate interesting ideas in the field of being a Virtual Assistant and Customer Service Representative Work Experience --Las Pinas City, Metro Manila Philippines 1740 2024 - IOP sites that use the LabCorp system, assisting them with technical issues and logging tickets as needed. We use the 3C to manage and document support calls. Bachelor of Science Information Technology 2019 - 2024 Helpdesk Technician II We provide support for Patient Service Centers (PSC) and 2025 Education Major in Game Developer University of Perpetual Help System DALTA Stefanini Inc. We create and manage tickets for issues related to computers, networks, and user accounts using the ServiceNow system. - Millennium1Solutions Remote Inside Sales Representative Receiving inbound and outbound calls using Avaya. Reminding and helping the customer to order their Expertise new CPAP supplies every 90 days. Email Management Calendar Management Appointment Setter Data Entry Ability to use MS Office Ability to use Adobe Animate Knowledgeable of HIPPA Problem-Solving Skills Create Presentations Ability to use CRM Basic Knowledge in Programming Knowledge in using Service Now the customer some questions according to HIPPA Double checking the data given in AS400 by asking Delivering empathy, assurance and problem-solving skills to the customers. Amazon Operation Services Philippines Inc- Customer Service Representative Receiving inbound calls and chats using CSC and Cara-cara Double checking the data given by ensuring the safety of the consumers. Helping customers with their unknown charges and account change. Processing refund and replacement for customers, by providing empathy, assurance and problem solving Language skills through out the conversation. English References Diane Castillo Team Manager Phone: - Hannah Dela Cruz Benefit Care Assistant Phone: -