Alex Almario

I am a 24-year-old professional living in Metro Manila, Philippines, with a diverse background in customer service and technical support. Over the years, I have gained valuable experience working with a wide range of clients and industries, which has helped me develop a strong set of skills in communication, problem-solving, and technical troubleshooting.

My career journey began as a Customer Service Representative, where I was tasked with handling diverse accounts, including retail, primarily for Amazon, and healthcare services with Millennium1Solutions. In these roles, I was able to hone my ability to manage customer inquiries, resolve issues, and ensure that each customer interaction left them satisfied. Working with Amazon, I became adept at handling a high volume of customer inquiries related to product orders, returns, and account issues, which sharpened my multitasking and time management skills. On the healthcare side, I worked closely with patients and healthcare providers, assisting with medical-related queries and offering solutions that helped streamline processes and improve customer satisfaction.

In addition to my customer service experience, I also worked as a Helpdesk Technician with Stefanini, where I further developed my technical abilities. In this position, I provided technical support to both internal employees and clients, helping troubleshoot and resolve various IT issues. From software malfunctions to network problems, I learned how to quickly identify issues, implement solutions, and effectively communicate technical information to non-technical users. This role allowed me to cultivate a keen attention to detail and the ability to work under pressure, often needing to find solutions in a timely manner to minimize disruption.

Throughout my career, I have always strived to offer exceptional service and go the extra mile to ensure that every client or customer is satisfied. My experience across multiple industries has given me a broad understanding of the importance of building strong relationships, both with customers and colleagues. I am constantly seeking ways to improve my skill set, staying up-to-date with industry trends, and adapting to new tools and technologies to better serve clients.

Outside of work, I am passionate about technology and continuously exploring ways to expand my knowledge. Whether it's through online courses, self-study, or engaging with communities in the tech and customer service fields, I am always eager to learn and grow. My goal is to continue developing professionally while contributing to a company that values customer satisfaction and innovation.