Alen Jacob

ALEN JACOB CONTACT NO :- -. EMAIL ID :-- GOAL :- To be an integral part of professional organization having strong vision and potential for growth and development. STRENGTHS :➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Strong interpersonal and problem solving abilities. Highly responsible and reliable. Ability to work with under pressure in fast paced environment. Ability to work with fellow colleagues as part of a team. Ability to focus attention, needs and to remain calm and courteous. Perfection in Management and Coordination with a knack of maintaining professional relations with subordinates and managers. Multilingualism Perfection in English with a neutral accent and can be considered as a native English speaker WORK EXPERIENCE :• University Relations Officer at Edroots International, Kochi As a University Relations Officer at Edroots International, I support our counselling team by providing detailed information on Universities—including campus locations, available programs, entry requirements, career prospects, and application procedures. I coordinate with the application processing team to ensure every file is complete and submitted on time, then follow up directly with universities to expedite admissions decisions. I manage any issues arising during application review, fee payment, enrollment, and up to the student’s first day of class. Additionally, I represent Edroots at events and fairs, presenting partner institutions to prospective students and generating leads through consultative communication. My role demands strong technical proficiency, impeccable phone/email/text etiquette, exceptional customer-service skills, critical thinking, decisive problem-solving, and the ability to adapt quickly to new challenges. (February 2024 – Present) • Senior Customer Service Associate At Accenture, Mumbai. As a Senior Customer Service Representative for Verizon Wireless at Accenture, I was responsible for providing exceptional sales and after-sales support. I handled a wide range of technical support inquiries over the phone, guiding customers through troubleshooting steps and resolving issues promptly. My role also involved actively promoting and selling mobile devices, plans, accessories, and additional home solutions. I focused on understanding customer needs to offer tailored recommendations, ensuring a seamless and satisfying experience. My commitment to delivering excellent service contributed to customer retention and increased sales. (September 2022 – January 2024) • Customer Service Officer At Concentrix, Mumbai. In my role as a Customer Service Representative for JP Morgan and Chase Bank through Concentrix, I handled comprehensive banking support over the phone. My responsibilities included assisting customers with account inquiries, troubleshooting issues, and providing guidance on various banking services. I strived to deliver high-quality service, ensuring customer satisfaction through clear communication, empathy, and a focus on resolving issues efficiently. My goal was always to enhance the customer experience while adhering to bank policies and maintaining confidentiality. (September 2021 – May 2022) • Customer Retentions Officer At Tech Mahindra, Mumbai. As a Customer Retention Officer for Three UK Mobiles at Tech Mahindra, I handled customer retention, sales, and support all in one. My role included understanding customer needs, providing tailored solutions, and offering incentives to keep subscribers engaged. I analyzed feedback and usage patterns, resolved service-related issues, and ensured a smooth customer experience. By combining my communication, sales, and support skills, I worked to build loyalty and maintain long-term satisfaction with Three UK's mobile services. (December 2020 – July 2021) • Owner/Manager/Worker at Appearance Clothing, Mumbai. As the owner-manager of my family’s ‘small -time’ men’s clothing shop in Mumbai, established by my father in 2011, I took on roles ranging from sales and customer service to daily operations management. My focus was on maintaining quality customer interactions, inventory management, and coordination, applying strong people skills and business acumen. The shop flourished until the impact of COVID-19, when lockdowns and a shift to online shopping led to a sharp decline in our customer base. Despite efforts, we closed in November 2020 due to financial strain, but the experience sharpened my entrepreneurial, managerial, and multitasking abilities. (October 2017 – November 2020) ACADEMICS :❖ Master of Science in Computer Science, Mathematics and Spoken Languages from University of Mumbai. (August 2015 – May 2017) ❖ Bachelor of Science in Computer Science, Mathematics and Spoken Languages from University of Mumbai. (July 2012 – April 2015) ❖ Higher Secondary Certificate in Science – Electronics from Maharashtra State Board of Education. (June 2010 – March 2012) ❖ Secondary School Certificate from Maharashtra State Board of Education. (June 2009 – March 2010) ADDITIONAL QUALIFICATIONS / SKILLS :Highly skilled in a wide range of computer and mobile applications, with an advanced command of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for efficient data management, presentation creation, and email coordination. Proficient in understanding and navigating user interfaces intuitively, I bring expertise in communication tools like Slack and Zoom, ensuring seamless collaboration in team environments. Additionally, I possess specialized knowledge in artificial intelligence platforms, including ChatGPT, Gemini, Bard, Perplexity, and InVideo AI, which I leverage for streamlined content generation, data analysis, and creative production. My technical acumen, honed through extensive hands-on experience, enables me to optimize digital tools for productivity enhancement, complex problem-solving, and innovative solutions. This combination of technical fluency and adaptive learning drives my ability to integrate new tools effectively into any professional setting. PERSONAL DETAILS :Date of birth :- 17/05/1995 Nationality :- Indian Religion :- Christian Martial Status :- Single Languages known :- English, Hindi, Marathi, Malayalam, Spanish, Portuguese, German, Chinese and Many more… I hereby declare that the information furnished above is true to the best of my knowledge. I consider myself familiar with the above mentioned aspects. References can be furnished upon request. ALEN JACOB