Alen Jacob

I am a remote-ready operations and customer support professional with experience in education services, telecom, and banking support, plus a strong foundation in computer science and productivity tools. I offer administrative support, operations coordination, customer and stakeholder communication, email handling, documentation, follow-ups, and accurate data handling using Microsoft Word, Excel, PowerPoint, and Outlook.​

Since February 2024, I have been working as a University Relations Officer at Edroots International in Kochi (Feb 2024 to present, about 2 years). In this role, I support the counselling team with detailed university information, coordinate with the application processing team to ensure every file is complete and submitted on time, and follow up with universities to speed up admissions decisions. I also handle issues during application review, fee payment, and enrollment, and I represent the organization at events and fairs to present partner institutions and generate leads through consultative communication.​

Previously, I worked at Accenture in Mumbai as a Senior Customer Service Associate supporting Verizon Wireless (Sep 2022 to Jan 2024, about 1 year 4 months). I handled technical support over the phone and supported sales by recommending suitable devices, plans, accessories, and home solutions. I also worked at Concentrix as a Customer Service Officer for JP Morgan and Chase Bank (Sep 2021 to May 2022, about 9 months), supporting account inquiries and issue resolution while following strict confidentiality and process requirements. At Tech Mahindra, I worked as a Customer Retentions Officer for Three UK Mobiles (Dec 2020 to Jul 2021, about 8 months), combining retention, sales, and service support. Earlier, I managed my family menswear shop, Appearance Clothing, as Owner and Manager (Oct 2017 to Nov 2020, about 3 years).​

In addition to the above roles, I have worked on freelance data annotation and AI support projects with Appen, OneForma, and TELUS International AI from 2019 to present (about 6 years). Please include only the platforms and dates that are fully accurate for you.

I work well under pressure, communicate clearly, and collaborate smoothly using Slack and Zoom. I also use AI tools like ChatGPT, Gemini, Bard, Perplexity, and InVideo AI to improve speed and clarity in writing, organization, and content tasks.