Personal Profile
Name: Alejandro Melgar Alvarez
Date of birth: March 10th, 1987
Marital status: single
Place of birth: Guatemala
ID:-
Home phone: -
Cell phone: -
E-mail:-I am an active person, capable of working in a team environment
proposing solutions and under pressure. I have a great inclination for
learning languages. I have a positive attitude toward resolving
problems, and I consider myself a very self-taught kind of person. I
am passionate about education and teaching. I have been able to
work on several customer support positions in different channels like
emails, live chats, and phone calls. I have a technical background and
I am comfortable learning new software packages
Abilities / Skills
Able to handle electronic lab equipment, Microsoft Office programs,
Open Office, Design software (AutoCAD), sketchup, Google suite,
Magento, Card Acess, Datapark, Trendzact, Zendesk, Slack, Talkdesk,
Talkto, Front, Pipedrive, Deputy, ICW, simulation software (Multisim,
Altium Designer). Basic networking knowledge and troubleshooting.
Education-
9th grade Diploma
Establishment: Von Humboldt School
High school with a BS in Science
Establishment: Von Humboldt School
Major in electronic engineering
Establishment: UVG
Other classes
1997 – 2004 IGA (Guatemalan American Institute)
Pre Toefl courses (1 – 14)
Public Speaking I
Public Speaking II
2000 – 2001 German Institute (Alexander Von Humboldt)
Basic German
2009
INTECAP
Industrial Welding course
2011
National Conference for English Teachers NTC
2023
The Ultimate Project Management PMP Prep Course
(Udemy)
Personal Qualities
Responsible
Honest
Patient
Positive
Self-motivated
Work experience
2004 – 2021 Tutor
Position: Tutor for several levels K-12 and College
students
Function: math, physics and language teacher
2006 – 2009 Asistencia Global
Position: Call center agent
Function: Call center operator for the Navega account,
working as an intermediary between the tech department
and our clients
2010 - 2023 Gengo
Position: Translator
Function: Professional translations for individual
customers and projects including website translations.
From English-Spanish and Spanish-English
2011
IGA (temp. position)
Position: English Teacher
Function: English teacher for the adult program
2012 – 2015 TAS
Position: Support Engineer
Function: Troubleshooting and problem solving, up sale
proposals based on support procedures. Programing and
support working with the technicians and installations
department- Renergia
Position: Design Engineer
Function: Planning, implementation and sale support for
solar solution projects
2016 – 2018 Allied Global
Position: Call center agent
Function: Sales agent for Comcast account
2018 – 2019 VXI
Position: Call center agent
Function: Sales, Customer support and Retention agent
for AT&T and Century Link accounts
2021
Modsquad (temp. position)
Position: Ticket support agent
Function: Customer support for Rockstar project reaching
out customers resolving tickets via email
2019 – 2022 World Connection
Position: technical and customer support agent for a SaaS
company
Function: Customer support for billing issues, Onboarding
new customers and tech support for Quicken software
(financial application)
2022
Ergeon
Position: CSR agent
Function: Customer support representative for Ergeon’s
customers
Social Media
Linkedin Profile: www.linkedin.com/in/alejandro-melgar-
Languages
Spanish: Native tongue
English: Spoken/ written