Alejandro Melgar Alvarez

Personal Profile Name: Alejandro Melgar Alvarez Date of birth: March 10th, 1987 Marital status: single Place of birth: Guatemala ID:- Home phone: - Cell phone: - E-mail:-I am an active person, capable of working in a team environment proposing solutions and under pressure. I have a great inclination for learning languages. I have a positive attitude toward resolving problems, and I consider myself a very self-taught kind of person. I am passionate about education and teaching. I have been able to work on several customer support positions in different channels like emails, live chats, and phone calls. I have a technical background and I am comfortable learning new software packages Abilities / Skills Able to handle electronic lab equipment, Microsoft Office programs, Open Office, Design software (AutoCAD), sketchup, Google suite, Magento, Card Acess, Datapark, Trendzact, Zendesk, Slack, Talkdesk, Talkto, Front, Pipedrive, Deputy, ICW, simulation software (Multisim, Altium Designer). Basic networking knowledge and troubleshooting. Education- 9th grade Diploma Establishment: Von Humboldt School High school with a BS in Science Establishment: Von Humboldt School Major in electronic engineering Establishment: UVG Other classes 1997 – 2004 IGA (Guatemalan American Institute)  Pre Toefl courses (1 – 14)  Public Speaking I  Public Speaking II 2000 – 2001 German Institute (Alexander Von Humboldt)  Basic German 2009 INTECAP  Industrial Welding course 2011 National Conference for English Teachers NTC 2023 The Ultimate Project Management PMP Prep Course (Udemy) Personal Qualities Responsible Honest Patient Positive Self-motivated Work experience 2004 – 2021 Tutor Position: Tutor for several levels K-12 and College students Function: math, physics and language teacher 2006 – 2009 Asistencia Global Position: Call center agent Function: Call center operator for the Navega account, working as an intermediary between the tech department and our clients 2010 - 2023 Gengo Position: Translator Function: Professional translations for individual customers and projects including website translations. From English-Spanish and Spanish-English 2011 IGA (temp. position) Position: English Teacher Function: English teacher for the adult program 2012 – 2015 TAS Position: Support Engineer Function: Troubleshooting and problem solving, up sale proposals based on support procedures. Programing and support working with the technicians and installations department- Renergia Position: Design Engineer Function: Planning, implementation and sale support for solar solution projects 2016 – 2018 Allied Global Position: Call center agent Function: Sales agent for Comcast account 2018 – 2019 VXI Position: Call center agent Function: Sales, Customer support and Retention agent for AT&T and Century Link accounts 2021 Modsquad (temp. position) Position: Ticket support agent Function: Customer support for Rockstar project reaching out customers resolving tickets via email 2019 – 2022 World Connection Position: technical and customer support agent for a SaaS company Function: Customer support for billing issues, Onboarding new customers and tech support for Quicken software (financial application) 2022 Ergeon Position: CSR agent Function: Customer support representative for Ergeon’s customers Social Media Linkedin Profile: www.linkedin.com/in/alejandro-melgar- Languages Spanish: Native tongue English: Spoken/ written