Alejandro Melgar Alvarez

As an electronic engineer I’ve been able to work on several tech related, as well as customer support positions, solving different type of issues. Thanks to that experience I understand the balance between troubleshooting and providing a good customer service to ensure the best customer experience possible. I have also worked for a number of accounts as customer support including AT&T and Quicken. On those accounts I’ve handled billing issues, so I’ve had a lot of training and coaching on good customer support practices. I also love the sales process and I've worked for over 4 years in sales for different accounts, including, Century Link, Comcast and AT&T. I am self taught and when there is an especific tool or software I need to use, I will try my best to learn it for myself. I am proficient in several applications, including all the Microsoft tools, (word, excel, power point), google drive services, open office, SDL Stratos, Prezi, Sketchup, Altium designer, Multimsim etc. I have a good understanding of Networking, HTML and basic web design.